Book with peace of mind with the Captain's Pack
At Flight Centre, we’re all about delivering amazing travel experiences. Our exclusive Captain’s Pack adds even more value to your holiday, taking the hassle out of planning and organizing your trip and giving you peace of mind when you book. Available when you book in store!
Planting for the Planet
We've partnered with Reforest and have a goal to plant 1 million trees through Captain's Pack purchases. Find out more here.
Lost Baggage Tracking
Customers who purchase Captain’s Pack will receive Lost Baggage Tracking Service support, through Blue Ribbon Bags.
What to do if your bag does not arrive?
- First, report it to the airline and get a printed/unique numbered report
- Then, report it to Blue Ribbon Bags within 24 hours of your flight landing. Call 1 917-920-9699 (toll free), or report it online here https://flightcentre.blueribbonbags.com
Undelivered bags must be reported to Blue Ribbon Bags within 24 hours of your flight landing.
Terms & Conditions
1. Captain’s Pack can be purchased in-store or over-the-phone:
A Captain’s Pack:
1.1 Must be purchased in-store or over-the-phone;
1.2 Must be paid for in full at the time of making your booking;
1.3 Cannot be added to a fare or upgraded to another Captain’s Pack after you have secured your booking;
1.4 Are non-refundable and non-transferable. The Terms and Conditions set out on this webpage apply exclusively to all in-store and over-the-phone purchases of a Captain’s Pack. The Captain's Pack is not available from or able to be booked by Flight Centre Independent travel consultants as they operate independent businesses.
2. Waive Flight Centre’s Change Fees
If you purchase a Captain’s Pack Essentials, Value or Plus offer, we will waive Flight Centre’s change fee up to R300 per person which can only be redeemed once. Supplier fees may apply. This is only a saving on any fees charged, and will not be paid out should the change fee be less than the saving.
3. Waive Flight Centre’s Cancellation Fees
If you purchase a Captain’s Pack Value or Plus offer, we will waive Flight Centre’s cancellation fee up to R1500* per person which can only be redeemed once. Supplier fees may apply. This is only a saving on any fees charged, and will not be paid out should the cancellation fee be less than the saving.
4. Supplier change and cancellation fees
Irrespective of whether you have purchased a Captain’s Pack, cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Where a supplier states a booking is a non-refundable booking, the booking remains non-refundable.
5. Lost Baggage
All Captain’s Packs have this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of R6000 (per bag) if you have a Captain’s Pack Essentials, R9000 (per bag) if you have a Captain’s Pack Value or R12000 (per bag) if you have a Captain’s Pack Plus. There is a limit of 2 bags per cashback claim.
After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number.)
To file a new Mishandled Baggage Report call 1 917-920-9699 (toll free), or online at https://flightcentre.blueribbonbags.com 24 hours a day, 7 days a week. BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.
6. Family Bonus
Captain’s Packs with this feature receive a Family Bonus - when any adult purchases a Captain’s Plus Pack, all children (Under 12 years at the time of travel) will also each individually receive the benefits of the Captain’s Plus Pack, excluding Planting for the Planet.
7. Planting for the Planet
We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects in Morocco and Australia. Visit www.flightcentre.co.nz/p/captains-pack for full project details. If you have a Captain’s Pack Essentials we will pay for one tree to be planted in Morocco, if you have a Captain’s Pack Value we will pay for two trees to be planted in Morocco, and if you have a Captain's Pack Plus we will pay for three trees to be planted in Morocco.
8. Insurance Upgrade
When you purchase a 1-8 day Leisure Standard TIC policy, we’ll upgrade you to a Leisure Comprehensive TIC policy for free. Valid for customers up to 69 years old only. Excludes USA cover. Applies only to insurance bought with Flight Centre’s partner TIC, and must be purchased through Flight Centre and not via the TIC website or any other third parties.
In the event that you opt for a Leisure Standard TIC policy, such policy must be paid for within 48 hours of your booking having been secured, thereafter Flight Centre will immediately upgrade you to a Leisure Comprehensive TIC policy free of charge.
9. Flight Centre's booking terms and conditions
Flight Centre’s usual Booking Terms & Conditions will also apply to your booking. These are available here.