Economy

Feel at home when you fly with us. Discover more about your inflight experience including inflight dining options, your reclining seat and entertainment. Our friendly crew will look after you on your next Australian domestic or international flight.

 

Premium Economy

Unwind on your next A380 or B787 flight and enjoy the added comforts in an exclusive cabin with dedicated crew. Take the time to stretch out in your spacious reclining seat and dine on a contemporary menu with award-winning wines as you settle into your journey.

 

Business Class

Fly with ease in the superior surrounds of Business. Comfort, space and style have been thoughtfully crafted for you from the moment your trip begins. Explore our award-winning Business lounges, your cabin, quality dining options, sommelier selected wines and entertainment.

 

First Class

The world awaits you with time to relax or work in the luxury of First. We’ve anticipated anything you may require throughout your journey, beginning in our exclusive First lounges to your private suite. Discover what you’ll look forward to including menus designed by Neil Perry - Creative Director of Food, Beverage and Service at Qantas, award wining Australian wines, LaGaia spa treatments and the latest entertainment.

 

Dining, Entertainment and WiFi

  • Before you fly, discover the quality inflight meals and beverages available on your next Australian domestic or international flight.
  • Choose from the latest movies, TV box-sets, the biggest comedies, engaging documentaries and more. Our inflight entertainment offers something for everyone.
  • Enjoy fast and free Wi-Fi on selected Qantas flights over Australia.

Qantas Airlines Baggage Allowance

During peak periods, cabin baggage storage may be limited. To help get everyone in the air on time, check in your bags if you can.

Carry On

Carry-on baggage will be monitored at the airport and bags that exceed the limits won't be permitted in the aircraft cabin. If your carry-on baggage exceeds the allowances, we recommend checking it in.

If you have booked both a domestic and international Qantas flight as part of your travel, please pack your carry-on to follow the international guidelines (except Dash 8 services as these services have their own allowances).

Take fragile or valuable items in your carry-on to safeguard against loss or damage.

One standard piece
For example, a small wheelie bag.

  • 7kg total
  • Bag size: 56cm long x 36cm wide x 23cm deep

One garment bag

  • 7kg total
  • Non-rigid garment bag: 114cm long x 60cm wide x 11cm deep

Plus, one small personal item
You may also bring onboard one small personal item to be placed under the seat in front. Personal items include:

  • A purse or handbag,
  • a laptop carried in a slim case,*
  • a camera,
  • reading material,
  • or a small amount of duty-free goods (where permitted).

Checked

For tickets issued with an allowance in kilograms only, there is no restriction on the number fcza.prod.acquia.fcl.cloud/userof pieces within the weight allowance for international travel.

Note that any additional allowance for Qantas Frequent Flyers or Qantas Club members applies only to the flights specified in Qantas Frequent Flyer Allowances.

If you feel your checked baggage exceeds the weight limits, purchase additional baggage online in advance to avoid excess fees at the airport.

Excludes North and South America:

Total dimensions for each piece must not exceed 158cm (62in). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage.

 

North and South America:

Total dimensions for each piece must not exceed 158cm (62in). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage.

 

Bulky Items

Things to know
Sporting equipment can be included as part of your checked baggage allowance, subject to the sporting equipment requirements and codeshare exceptions. Each item checked in is one piece. Charges will apply for any baggage carried in addition to your checked baggage allowance. You can add sporting equipment to your booking at manage booking.

You may purchase an additional baggage allowance in advance to save on airport excess baggage rates. The carriage of baggage over and above the free baggage allowance is subject to space being available.

Some sporting equipment such as surfboards, surf skis and windsurfers (sailboards) may not be able to be carried as checked baggage and will need to be sent as freight. Freight charges will apply.

The maximum weight of any piece of checked baggage is 32kg (70lb). All items must be properly and securely packed.

For Jetstar baggage information visit Jetstar.com.

Bicycles
To be accepted on Qantas operated services, bicycles must be suitably packed in a bike box. Bike boxes can be purchased from most Australian Qantas terminals. You can travel with your own bike box, however it must not exceed the dimensions below and must be properly and securely packed.

Qantas bike pack dimensions:

length: 140cm (55in)
width: 30cm (12in)
height: 80cm (32in).


Before bicycles can be accepted they must be packed with:

  • tyres deflated
  • pedals removed
  • handle bars fixed parallel to the frame
  • the front wheel removed and fixed beside the rear wheel, inside the bike box, if the bicycles length exceeds 140cm (55in).

Important
If you are travelling with CO2 cartridges, you're required to obtain dangerous goods approval


Snow ski or snowboard
Snow skis and snowboards must be protected in a ski bag. If the snow skiing equipment and your checked bags exceed your checked baggage allowance, airport excess baggage rates apply.

No more than one ski set per passenger.

A set of snow ski equipment may consist of:

  • one pair of skis, one pair of ski poles and one pair of ski boots, or
  • one snow board and one pair of boots.


Fishing rods and tackle
To be accepted for carriage, they must be protected in a PVC cylinder with screw ends, which can be obtained from a local fishing store, or in PVC plumbing or electrical tubing. Fishing rods must not be strapped to suitcases and the length can not exceed 277cm (109in) on Qantas operated services.

If the fishing equipment and your checked bags exceed your checked baggage allowance, airport excess baggage rates apply. For example, if your baggage allowance is one piece and you are travelling with a bag and a fishing rod, this will amount to two pieces and you will need to pay for the additional piece.

Golf clubs, bags and buggies
Golf bags and collapsible buggies are carried as checked baggage and are exempt from normal linear dimension restrictions on Qantas operated services.


Scuba diving gear
You can check in the following items on Qantas operated services:

  • face mask, snorkel and fins (pair)
  • harness and safety vest
  • knife and spear gun
  • regulator and pressure gauge
  • tank and weight belt.
  • Knives must be carried in checked baggage. Spear guns must be unloaded with spears packed separately. Flares, incendiary or explosive spearheads will not be accepted at all in checked or cabin baggage. Compressed air or gas tanks will only be accepted if empty and regulator tap is open.

Surfboard or surf ski
To carry a surfboard or surf ski as baggage, fins must be removed where possible and placed in an enclosed compartment or taped to the board. Paddles must also be taped to the board. At check-in, you’ll need to attach a fragile tag to the bag and you must complete and sign the limited release portion of the baggage tag.

Australian domestic and international routes
Only accepted if enclosed in a surfboard bag and does not exceed 32kg (70lb) in weight and 277cm (109in) in length. If travelling on a QantasLink Dash 8 (Q200/300) aircraft, maximum surfboard or surf ski bag dimensions must not exceed 240cm.

Any additional bags will each be assessed at the airport excess baggage rates. You can pre-purchase additional baggage allowance at lower rates than airport excess baggage rates.

Boards/skis that exceed 277cm (109in) in length - or 240cm for travel on QantasLink Dash 8 (Q200/300) - must be sent as freight; charges will apply.

Due to size restrictions some equipment may not travel on the same aircraft as the customer.


Windsurfer (sailboard)
One sailboard kit consists of not more than one board, mast, boom and sail, and the length does not exceed 277cm (109in).

Australian domestic
Windsurfers cannot be carried as baggage domestically due to the length of the sail mast. They must be sent as freight and freight charges will apply.

Due to size restrictions some equipment may not travel on the same aircraft as the customer.

International routes USA/South America
Only accepted if enclosed in a bag and does not exceed 32kg (70lb) in weight nor its length exceed 277cm (109in).


Water skis
Water or slalom skis must be suitably packed in a lightweight container.

The maximum weight of any piece of checked baggage including sporting equipment is 32kg (70lb).


Firearms
All firearms, including airsoft and paintball guns, and ammunition must be carried in accordance with the regulatory requirements of the country you are travelling to, from or through. It is your responsibility to ensure all relevant import and export permits, licence and documentation (including Australian requirements) are obtained prior to travel.

Firearms are permitted in Checked Baggage only.

In order for your firearm to be accepted for carriage, it must:

  • be declared at Check-in,
  • you hold a valid firearms licence, permit or enforcement agency identification, which you'll need to present at check-in,
  • be unloaded and inoperable (e.g. bolt removed),
  • be packed in a lockable firearms case (e.g. a heavy duty padded custom bag, pelican case, metal box etc) and
  • be packed separately, it cannot be placed inside standard luggage.
  • Please refer to Dangerous Goods for ammunition carriage requirements.

Note: Qantas operated flights, you're permitted an additional piece of baggage within your total weight allowance, at no charge.

Important information regarding QF codeshare flights and flights operated by other carriers:

If your itinerary includes flights operated by any other carrier apart from Qantas, it is essential to seek approval from each operating airline for firearms/ammunition carriage. Qantas customers booked on a Qantas codeshare flight (designated with a QF flight number) but operated by another carrier are advised to contact the operating airline to seek approval for firearms/ammunition carriage. Qantas will not arrange approval for firearms/ammunition carriage on any other airline.

Singapore - carriage of firearms and/or ammunition
Singapore authorities require passengers carrying firearms and/or ammunition travelling to, from or through Singapore to obtain approval.

 

Infant Baggage

When travelling on a Qantas operated flight with a QF flight number, for each infant travelling with an adult, up to three infant items, each weighing up to 32kg (70lb), can be checked in free of charge~. This can include:

  • collapsible stroller or push-chair;
  • collapsible cot or bassinet; and
  • car seat or baby capsule.

Extra food and nappies for infants may be taken on board in addition to your carry-on limit.

 

Child Baggage (2 - 11 years)


When travelling on a Qantas operated flight with a QF flight number, for each child travelling with an adult, up to two child items each weighing up to 32kg, can be checked in free of charge.~ This can include two items from the following list:

  • car seat,
  • collapsible stroller or pushchair, and
  • portable cot.

 

Restricted or Dangerous Goods

Before flying, it’s important to check your baggage is packed correctly and adheres to the dangerous goods regulations set out to ensure safety onboard the aircraft.

Forbidden dangerous goods
Dangerous goods/hazardous materials are items or substances that may endanger the safety of the aircraft or guests on board. The following dangerous goods classes have restrictions for air travel: corrosives, gases, flammable liquids, oxidising materials, organic peroxides, toxic substances, radioactive materials, infectious substances, explosives, miscellaneous including dry ice and petrol engines, flammable solids and magnetised materials.

What you can carry and where?
Passengers are permitted to carry certain dangerous goods provided specific requirements are complied with:

  • Allowances are for personal use only.
  • Commercial quantities are not permitted as passenger baggage and must be sent as freight.
  • Important: It is the responsibility of the passenger to check carriage requirements of dangerous goods, as they may differ from other airlines and countries.

Dangerous Goods that are not permitted in passenger baggage may be accepted as dangerous goods freight. For information, contact your local Qantas Freight office or email Dangerous goods.

Wheelchairs and electric mobility aids are able to be taken on the aircraft with prior approval from Qantas.

 

Qantas ensures you check-in with ease

Check in online and get your boarding pass from 24 hours before your flight. Note: Use your Qantas 6 character booking reference.

Check-in times

Online check-in opens 24 hours before your flight departure. We recommend you check in early and allow yourself enough time at the airport. If you're not able to check in online, you can do it at the airport. Check-in closes at different times, depending on where you're travelling to.

How to check in online at qantas.com
Follow these four simple steps:

  • Make sure you're within the correct time frames. Online check-in is available from 24 hours until 30 minutes before the flight leaves for domestic flights. For international travel, it's 24 hours until 90 minutes before departure.
  • Enter your booking reference (Where can I find this?) and last name to check in above. You can also do this through Manage booking or your bookings if you're a Qantas Frequent Flyer.
  • Follow the steps to check in.
  • Use your boarding pass to board your flight.
  • Check in using the Qantas App
  • Check in with just a few simple taps and you’re ready to fly
  • Access your digital boarding pass from the home screen of the app
  • Be one of the first to know when check-in has opened
  • Receive real time information of your flight departure time and gate information
  • Add your boarding pass to the Apple wallet (for Apple customers only)
  • View and change your seat.

Auto check-in

If you haven't already checked in via qantas.com or the Qantas App, an SMS will be sent to you prior to your flight, inviting you to check in.

Just make sure you update your mobile number in Manage booking or Frequent Flyer profile before flying. This service is currently only available for flights within Australia.

How to undo check-in

Follow these simple steps to undo check-in online or in the Qantas App when you’re already checked in. 

  • Undo check-in is not available once you have dropped your bags, or within 40 minutes of the flight.
  • If you’ve got multiple flights, you’ll see a list of the flights to uncheck.
  • If the flights are connecting services, you’ll not be able to uncheck just one of the flights and must uncheck the entire journey.
  • Undo check-in online
  • Enter your booking reference and last name to find your booking. You can also do this through Manage booking or your bookings if you're a Qantas Frequent Flyer.
  • On the review page, you'll see “Not flying anymore” at the bottom of your Trip Summary, click through to begin undo check-in.
  • You'll be presented with frequently asked questions. Once ready to undo check-in, click continue and the confirmation page will be displayed with options to check in again.
  • Undo check-in on the Qantas App
  • Access your digital boarding pass from the home screen of the app.
  • On the boarding pass, you’ll see “Not flying anymore” underneath View / Change Seat, tap to begin undo check-in. 
  • You’ll be presented with frequently asked questions. Once ready to undo check-in, click continue and the confirmation page will be displayed with the ability to check in again by clicking continue.

Australian domestic airport check-in

Domestic flights within Australia
Customers who require special assistance, unaccompanied minors or large groups, please make yourself known to our friendly customer service agents at the airport who will be able to assist with the check-in process. If you require mobility assistance, please allow extra time to complete check-in.

Domestic flights within Australia departing from an international terminal

Domestic flights departing from an international terminal (QF1-QF399) are flights between Australian capital cities that connect to or from a Qantas international service. For example, QF9 from Melbourne to Perth which continues on as QF9 from Perth to London.

If you're travelling on a domestic flight departing from an international terminal (QF1-399), there are important points to consider:

  • Photo identification is required for customers over 18 years of age.
  • Check-in is at the international terminal of the city you're departing from.
  • International check-in times apply, so it's recommended you arrive at the airport two hours prior to your flight. Check-in closes 60 minutes prior to departure.
  • These flights are subject to international security screening. Restrictions apply to the amount of liquids, aerosols and gels you can bring in your carry-on baggage.
  • Airport customer service agents will check your ID and attach a 'D' (Domestic) sticker to your boarding pass.
  • You must keep your boarding pass and present it at customs clearance points at the commencement and conclusion of your domestic trip. This is required to comply with the migration regulations administered by the Department of Immigration and Citizenship (DIAC).
  • Find out more about domestic passengers travelling on international flights at Australian Customs and Border Protection Services.

Domestic premium services

Priority check-in is available at select airports for Platinum, Gold, Silver Frequent Flyers, Qantas Club members and customers travelling in business when travelling on domestic flights.

International airport check-in
Self-serve kiosk
On arrival at the airport, skip the queues with the self-serve kiosks*. Follow the prompts to check in and print your boarding pass. If you're travelling with bags, you can print bag tags at the kiosk before dropping them off at the bag drop.

At the check-in kiosks you can also:

  • View your flight details
  • Change your allocated seat
  • Check in a companion travelling on the same flight in the same cabin but on a different booking
  • Input your Frequent Flyer details~.
  • Proceed to the bag drop.

Self-serve kiosk not available

If kiosks aren't available at the airport you're flying out of, see one of our friendly staff at a check-in counter located in the Departures area.

Make sure you have your booking reference, e-ticket, passport and any relevant travel documents.

International premium services

First passengers, Platinum Frequent Flyers and oneworld® Emerald members are able to check in at the dedicated First check-in suite at selected international airports, and fast-track through immigration.

Premium passengers (Business and Premium Economy), Gold and Silver Frequent Flyers, and oneworld Ruby members have access to dedicated Premium Service Desks in all international ports.

Travelling with checked bags

Don't forget you need to drop your bags at least 30 minutes before departure for domestic flights and 60 minutes for international flights.

Airport lounges

Relax and unwind before your next flight in Australia’s largest lounge network. Enjoy exclusive access to a large selection of Australian lounges, plus Qantas and partner lounges worldwide.

Access to lounges is based on the class of travel, your Qantas Frequent Flyer membership tier, or your Qantas Club, oneworld or Emirates membership status. You can also use a Complimentary Lounge Invitation, buy a single-visit Qantas Lounge Pass if available or join the Qantas Club.

Dine from seasonal menus, help yourself to a selection of wines, beers and more, and sink into a comfortable seat before it’s time to board. Our network of lounges offers a range of facilities to get your trip off to a flying start.

Relax whilst you reconnect online or catch up on work, with access to free Wi-Fi available in all our Qantas lounges.

Qantas Frequent Flyer

Earn Qantas Points

There's a whole world of ways to earn Qantas Points. Earn Qantas points when booking flights, Qantas hotels & holidays, Qantas tours PLUS more.

Use Qantas Points

Use your Qantas sponts on flights, hotels and travel.

Status and Clubs

The Qantas Frequent Flyer program offers amazing benefits that extend well beyond earning Qantas Points for flying.

Status: The more you fly, the quicker you will move from Bronze to Platinum One, and the faster you’ll enjoy benefits like priority boarding, lounge access and much much more. Conditions apply.

Points Club: Did you know in the past 12 months Points Club members earned 3.6 million Status Credits on Classic Flight Rewards seats? And saved $1.2 million on Qantas Hotels stays while earning 83.2 million bonus points? Find out what other benefits they’re enjoying and how you can be part of the club too. Conditions apply.

The Qantas Club:  You don’t have to fly often to enjoy the superior lounge experience of The Qantas Club. Choose a membership option that best suits you, and start your journey with exclusive benefits and exceptional facilities. Conditions apply.

What you need to know
You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

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