The Captain's Red Label Fares are unique to Flight Centre and come with the confidence of Price Drop Protection. So if the fare becomes cheaper, we'll credit you the difference.
Should the price of your Red Label Fare fall below your purchase price we will refund you the difference.
When it comes to airfares, we are so sure we will not be beaten on price that if you find an advertised available airfare for less than your Red Label Fare we will refund you the difference by issuing a Gift Card.
How can I make a claim for Price Drop Protection?
Step 1: Bring us a advertised fare prior to departure
Price Drop Protection applies to Red Label Fares only and may only be claimed once. Price Drop Protection applies to genuine fares from airlines and other South African registered businesses and websites for travel that originates/departs from South Africa. Fare must be in writing, available and able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, booking classes and flight numbers. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Red Label Fare booking and prior to departure. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including all taxes, surcharges and booking / service fees). Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Your fare must be for the same form of payment as you intend to pay Flight Centre (e.g. cash, credit card).
You can provide written airfare quotes from registered:
1) South African travel agencies
2) Airlines registered with IATA
3) South African registered websites quoting in South African Rand
Step 2: Confirmation that the fare is genuine and available
Your consultant will need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will refund you the difference by providing you with a Flight Centre Gift Card.
If we believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with a Gift Card for the difference in price.
If this may apply to you, or if you are dissatisfied with our service, please contact customer service on:firstname.lastname@example.org