Lowest Airfare Guarantee

If you happen to find a cheaper airfare we will beat it by R20 on domestic airfares and R50 on international airfares. If you happen to find a cheaper holiday package, we will match or beat it by R100.

We will beat same day, available airfare quotes for flights departing from South Africa. We will beat or match same day, available holiday package quotes for land arrangements combined with flights departing from South Africa, provided that the quote is from a South African registered supplier.

Follow these easy steps

As long as the exact same airfare or holiday package is available, Flight Centre will beat any genuine written quote by R20 on domestic airfares and R50 on international airfares. Flight Centre will match or beat any genuine written holiday package quote by R100.

Step 1: Bring us a written quote prior to booking

The airfare or holiday package must be quoted in South African Rand from a registered South African travel agency or any airline priced in South African Rand. The flight must originate from a South African airport. We will not beat the flightcentre.co.za website or other Flight Centre Travel Group shops or brands.

Quote must be in writing and presented to us on the same day as it was created and must be presented to us prior to booking

The fare or holiday package must be available, able to be booked by the general public when you bring it to us. A written quote must contain the airline, the flight number, the departure point, destination, dates & times, date of quote and full price including all taxes, surcharges, service fees and the cancellation policy. The quote must be for the same dates, airlines, number of passengers, booking classes, flight numbers, property, room type, ages of minors where applicable, room configuration, transfer type and must list any inclusions such as but not limited to meal basis.

You can provide written airfare quotes from registered:

1) South African travel agencies
2) Airlines registered with IATA
3) South African registered websites quoting in South African Rand

Step 2: Confirmation that the quote is genuine and available

Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will beat it by R20 on domestic airfares and R50 on international airfares. Should we verify that the holiday package quote is genuine, available and able to be booked by the general public when you present it to is, we will match it or beat it by R100.

We will require you to book your flight or holiday package at the time of verification and pay in full. If the same quoted product is not available, we will endeavour to find you the best available alternative that suits your requirements. The change and cancellation conditions specific to your booking will apply.

Flight Centre might be required to make the booking on the relevant airline or supplier’s website. You may be required to have a credit card in order to confirm and pay for an online booking. The full fare may be deducted from your credit card and the any applicable discount will be refunded to your credit card or via eft.

If we believe your written quote contains an error in pricing; or that the pricing, fare, booking class or room type offered is no longer available to book on the same date, airline, for the same property, flight number or for the same number of passengers; we have a 24 hour period to investigate the pricing.

Should the written quotation meet the conditions for the price beat guarantee, we will beat it by R20 on domestic airfares and R50 on international airfares. We will match or beat genuine holiday package written quotes by R100.

All quotes are subject to verification and availability.

Exclusions:

Low cost carriers that have been operational in South Africa for a minimum of 12 months. We no longer beat written quotation from the Globetravel website.

Online credit card payments via the Electronic Customer Acceptance (ECA).

Certain immigration fares and fares that are available due to membership of a group or corporate entity or subscription to a closed group are excluded.

Group bookings or children under the age of two years are excluded from the Guarantee (a group consists of 10 people or more travelling together for the duration of the trip)

Quotation whereby a supplier or travel agency has offered a discount.

Suppliers or agencies that are not South African registered businesses and who operate from a foreign country. Please note that a .co.za website is not necessarily a South African registered business. Some websites with a .co.za website address operate from foreign countries and payment is deducted in the currency of that country.

If you are dissatisfied with our service, please contact Customer Care on:
customercare@fctg.co.za

Flight Centre