Lowest Airfare Guarantee
If you happen to find a cheaper airfare, we will beat it by R20 on domestic airfares and R50 on international airfares.
We will beat same day airfare quotes for available flights departing from South Africa or you fly for free!
Follow these easy steps
As long as the exact same airfare is available, Flight Centre will beat any genuine written quote by R20 on domestic airfares and R50 on international airfares.
Step 1: Bring us a written quote prior to booking
The airfare must be quoted in South African Rand from a registered South African travel agency or any airline priced in South African Rand. The flight must originate from a South African airport. We will not beat flightcentre.co.za website or other Flight Centre shops or brands.
Quote must be in writing and presented to us on the same day as it was created and must be presented to us prior to booking
The fare must be available, able to be booked by the general public when you bring it to us. The quote must be for the same dates, airlines, number of passengers, booking classes and flight numbers.
A written quote must contain the airline, the flight number, the departure point, destination, dates & times, date of quote and full price including all taxes, surcharges and service fees.
You can provide written airfare quotes from registered:
1) South African travel agencies
2) Airlines registered with IATA
3) South African registered websites quoting in South African Rand
Step 2: Confirmation that the quote is genuine and available
Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will beat it by R20 on domestic airfares and R50 on international airfares.
We will require you to book your flight at the time of verification and pay in full. If the same quoted product is not available, we will endeavour to find you the best available alternative that suits your requirements. The change and cancellation conditions specific to your booking will apply.
Flight Centre might be required to make the booking on the relevant airline’s website. You may be required to have a credit card in order to confirm and pay for an online booking. The full fare may be deducted from your credit card and the discount will be refunded to your credit card or via eft.
If we believe your written quote contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we have a 24 hour period to investigate the price and beat it by R20 on domestic airfares and R50 on international airfares. All quotes are subject to verification and availability.
Step 3: If we don’t honour our Lowest Airfare Guarantee, you Fly Free!!
Your consultant will do everything they can to beat the airfare you have been quoted. You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first). The free flight will be booked and paid for by us and will be identical to the one you have asked us to price beat. We do not reimburse customers for flights they have purchased elsewhere, nor do we provide them with cash or vouchers to the value of the flight we were asked to price beat. Despite anything else in the airline’s terms and conditions, you cannot cancel your free flight and claim a refund.
Low cost carriers that have not been operational in South Africa for a minimum of 12 months (FlySafair)
On line credit card payments via the Electronic Customer Acceptance (ECA)
Certain immigration fares and fares that are available due to membership of a group or corporate entity or subscription to a closed group are excluded
Group bookings or children under the age of two years are excluded from the Guarantee (a group consists of 10 people or more travelling together for the duration of the trip)
If this may apply to you, or if you are dissatisfied with our service, please contact customer service on: