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Passports need to be valid for a minimum of 6 months at the time of your intended return. Please ensure that you have applicable visas for all transits, stop overs and port entries.
Please familiarise yourself with your travel document and check if any additional documentation is required for customers who have become RSA citizens by naturalization, permanent residents or dual passport holders.
Travel insurance is strongly recommended. We can assist with travel insurance – ask your travel expert for more information! Ensure that you familiarise yourself with the policy purchased, inclusive of the policy wording, inclusions and schedule. Keep the contact number for the insurance provider with you at all times.
We can assist you with foreign currency. Ask your travel expert should you need further information. Foreign currency may need to be ordered and we strongly recommend arranging your foreign currency some time prior to departure.
Ensure that travel vouchers or itineraries are correct and contact us immediately if you have any questions. We recommend carrying copies of all travel documentation including passports, insurance policies, vouchers & itineraries separately and to leave copies with a relative or a friend at home.
Minors travelling internationally in and out of South Africa, require an Unabridged Birth Certificate. Supporting documentation may be required such as a Parental Consent Affidavit. Please refer to the Department of Home Affairs website for further information: http://www.dha.gov.za/
Car rental companies require a valid driver’s licence and credit card for collection of the rental vehicle. An international driver’s licence is required for international car hire.
Some destinations may require that you obtain vaccination prior to travel. Please contact a reputable travel clinic to obtain information on any required vaccinations or precautionary measures to be taken for your travel.
Confirm scheduled travel times with the supplier, airline or your travel expert 24 hours prior to departure
Have you provided the airline or your travel expert with your frequent flyer number? Retain all original boarding passes & tickets until accrual of your frequent flyer points appears on your statement. Your only recourse for points is to show your original boarding passes.
Always ensure that any special request such as seating or meal requests are submitted to your travel expert prior to departure.
Your baggage allowance will be reflected on your e-ticket. Please take time to familiarise yourself with the allowances available for your trip. Allowances will include cabin & checked baggage. Allowances will be based on a weight or piece concept. Some airlines may include a 0-piece concept which means that there is no allowance for your luggage and a fee may apply.
Airline carriers also publish information on items permitted in hand luggage or items that need to be carried in checked luggage. Please ensure that you familiarise yourself with items not permitted in your hand luggage and all applicable baggage safety requirements.
LAG refers to the carrying of liquids, aerosols and gels. You may only carry liquids, aerosols and gels in your hand luggage in containers that have a maximum capacity of 100 mls each. All containers must be packed in a re-sealable transparent plastic bag. The total capacity of the plastic bag must not exceed 1 litre. Further information can be found on the carrier’s website.
Please allow a minimum of 3 hours for international check ins. Regional travel is regarded as international travel. Please allow at least 1.5 hours for domestic check ins at the airport.
Duty free allowances vary depending on your destination. South Africa for example allows up to 1 litre of alcohol per person (over 18 years old), no more than 200 cigarettes and 20 cigars per person (over 18 years old) and no more than 50 ml perfume and 250 ml eau de toilette per person. We recommend that you familiarise yourself with the customs requirements for each country you intend on visiting or returning to. Please also pay attention to all applicable age limits.