Introduction

This page, along with our Privacy Policy, details our use of cookies on this website. By using this website you indicate that you accept this Cookies Policy and our Privacy Policy and you agree to abide by them. If you do not agree to these, please do not use this website. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What Are Cookies?

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. Cookies save data about individual visitors to the website, such as the visitor's IP address, name, password, username, screen preferences, the pages of a website viewed by the visitor, and the advertisements viewed or clicked by the visitor.

What Do We Use Cookies For?

We use cookies to identify a visitor's browser, to anonymously track visits or to enhance the experience of the website. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When a visitor revisits the website, we may recognize the visitor by the cookie and customise the visitor's experience accordingly.

Web Beacons

We employ a software technology called web beacons (a.k.a. clear gif, web bug, pixel, tag), that help us better manage content on our website by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Data collected can include IP addresses. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We link the information gathered to our users’ or customers’ personal information to enable website tailoring, providing a better user experience, producing more relevant communications, achieving insights and internal reporting.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by this Policy. We do not have access or control over these cookies. Our third party partners employ web beacons, images, and scripts that help them better manage content on our website. We link the information gathered to our users’ or customers’ personal information to enable website tailoring, providing a better user experience, producing more relevant communications, achieving insights and internal reporting.

Behavioural Targeting / Re-Targeting

We partner with third party ad networks, including Facebook and Google, to either display advertising on our websites or to manage our advertising on other websites. Our ad network partners use cookies, web beacons and other technologies to collect both personally identifiable and non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. We may use your actions on our website to inform behavioural targeting or re-targeting marketing activities. You won’t receive targeted marketing communications via mail outs or electronic marketing unless you have provided marketing consent.

Third Party Cookies and Analytics

When you visit certain sections of our website and/or use our mobile application (if any), third parties may place cookies on your computer's browser and/or make use of web beacons to collect information. This information may include things such as your use of the website or mobile application, device and browser information and ad data. The information generated by the cookies and web beacons about your use of the website is transmitted to those third parties. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the website and its pages, the average time spent on the website and the pages viewed; serving targeted advertising to you (including use to target advertising on other websites or applications based on your online activity); providing us with services and enhancing/improving our website, mobile application/s and the third party's technology products and services.

How To Manage Cookies and Targeted Advertising

There are a number of methods and tools visitors to our website can use to manage how cookies are stored on their device and to restrict targeted advertising based on their browsing activities.

Using your browser settings to manage cookies

You can use your Internet browser to manage which cookies can be saved to your computer. You can remove existing cookies by following directions provided in your Internet browser's "help" file. If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, may be limited. Instructions for amending cookie settings on popular browsers can be found:

Here for Google Chrome
Here for Safari
Here for Mozilla Firefox
Here for Internet Explorer

Opting-out of targeted advertising

If you wish to not share information on your activities used for the purpose of serving you targeted ads, you may opt-out by clicking Here and Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities.

Opting-out of Google Analytics

When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc ("Google"), will place cookies on your computer's browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the website and its pages, the average time spent on the website and the pages viewed. We will not (and will not allow any third party) to use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics' Privacy Policy, please visit https://www.google.com/intl/en/policies/privacy/. You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Cookies used on this website

Information on the cookies and web beacons used on this website are provided below, with cookies separated by type based on their purpose.

Strictly Necessary Cookies

HostNameDescription
Lifespan
flightcentre.co.za_dc_gtm_UA-xxxxxxxx
a few seconds

Performance Cookies

HostNameDescription
Lifespan
flightcentre.co.zasc.StatusThis cookie is set by SessionCam to store information regarding mouse behavior while on the website, as well as interactions with any forms that may be available. This information is then used for statistical reporting to improve the website.
Session
flightcentre.co.za_hjAbsoluteSessionInProgressThis cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
4 hours
flightcentre.co.za_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
Session
flightcentre.co.zaoptimizelyDomainTestCookieThese Optimizely cookies allow us to test different versions of website pages to different users at the same time and to track how users navigate around our website. We use this information to test new features and make the website easier to use.
7979 years
flightcentre.co.za_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
Session
flightcentre.co.zaSessionCamTestCookieThis cookie is used by SessionCam to help understand how the user interacts with the page.
Session
flightcentre.co.za_gclxxxxGoogle conversion tracking cookie
3 months
flightcentre.co.zaoptimizelyDomainTestCookieThese Optimizely cookies allow us to test different versions of website pages to different users at the same time and to track how users navigate around our website. We use this information to test new features and make the website easier to use.
6 months
flightcentre.co.zaoptimizelyEndUserIdCookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier
6 months
flightcentre.co.za_gat_UA-nnnnnnn-nnThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
2 minutes
flightcentre.co.za_hjAbsoluteSessionInProgressThis cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
1 minute
flightcentre.co.zasc.ASP.NET_SESSIONIDThis cookie name is associated with the SessionCam web analytics application from ServiceTick.
Session
flightcentre.co.za_gaThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a website and used to calculate visitor, session and campaign data for the websites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
2 years
flightcentre.co.za_hjidHotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that website on the browser. This ensures that behavior in subsequent visits to the same website will be attributed to the same user ID.
a year
flightcentre.co.za_gclxxxxGoogle conversion tracking cookie
3 months
flightcentre.co.za_hjIncludedInPageviewSampleThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your website's pageview limit.
2 minutes
flightcentre.co.za_gidThis cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
1 day
flightcentre.co.za_gaThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the websites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
2 years
flightcentre.co.zaoptimizelyDomainTestCookieThese Optimizely cookies allow us to test different versions of website pages to different users at the same time and to track how users navigate around our website. We use this information to test new features and make the website easier to use.
6 months

Functionality Cookies

HostNameDescription
Lifespan
flightcentre.co.za__atuvsThis cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented, but has been categorised on the assumption it serves a similar purpose to other cookies set by the service.
30 minutes
flightcentre.co.za__atuvcThis cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.
1 year
flightcentre.co.zaNO_CACHEThis cookie is used to indicate whether it is allowed to use cache.
Session
flightcentre.co.zahas_jsMost commonly associated with the Drupal content management system. Drupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled.
Session

Targeting/Advertising Cookies

HostNameDescription
Lifespan
flightcentre.co.za_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
3 months
flightcentre.co.zacto_tld_testThis is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
1 hour
flightcentre.co.za_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxxGoogle Analytics
2 minutes
flightcentre.co.zacriteo_write_testThis is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
a few seconds

Third Party

HostNameDescription
Lifespan
addthis.comxtcThis domain is owned by AddThis. AddThis provides web widgets that site owners embed into their pages or other content to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted behavioral advertising.
1 year
addthis.comuvcThis domain is owned by AddThis. AddThis provides web widgets that site owners embed into their pages or other content to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted behavioral advertising. Tracks how often a user interacts with AddThis
1 year
addthis.comlocThis domain is owned by AddThis. AddThis provides web widgets that site owners embed into their pages or other content to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted behavioral advertising. Stores the visitors geolocation to record location of sharer
1 year
app-abm.marketo.com__cfduidThis domain is owned by Marketo. The company provides a complete marketing automation software solution.
1 month
app-abm.marketo.comBIGipServerabmweb-nginx-app_httpsThis domain is owned by Marketo. The company provides a complete marketing automation software solution. This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always.
Session
app-abm.marketo.com__cf_bmThis domain is owned by Marketo. The company provides a complete marketing automation software solution.
30 minutes
doubleclick.nettest_cookieThis domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
15 minutes
doubleclick.netIDEThis domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
1 year
facebook.comfrThis domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. Contains browser and user unique ID combination, used for targeted advertising.
3 months
google.comNID{C}This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
6 months
s7.addthis.com__atuvcThis domain is owned by Addthis. The main business activity is: AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
1 year
s7.addthis.com__atuvsThis domain is owned by Addthis. The main business activity is: AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
30 minutes
s7.addthis.com__atrfsThis domain is owned by Addthis. The main business activity is: AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
51 years
www.facebook.com This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
Session
youtube.comYSCYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
Session
youtube.comVISITOR_INFO1_LIVEYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. This cookie is used as a unique identifier to track viewing of videos
6 months
youtube.comGPSYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
30 minutes