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Booking Terms & Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to "us", "we" and/or "our" in these booking terms and conditions shall mean Flight Centre Limited.

These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.

Passports & Visas:

Passports are required for all passengers including infants for international travel. Your passport must be valid for at least 6 months after your date of return. You will not be allowed into a country if your passport expires before the 6 month period. Your travel documents have to be in the name appearing on your passport. If any traveller’s passport has not been issued by the Department of Home Affairs at the date of completing the booking form you hereby indemnify Flight Centre against any errors that might occur and cost relating thereto.
South African permanent residents: Travelling on a foreign passport, you must make sure you have the right documentation from home affairs to travel. You are required to let your consultant know which passport you will be travelling on.
Dual passport: Should you be a dual passport holder, ensure you travel with both valid passports.
Identity documents for domestic travel: All travel documents must be in the name which appears on your identity documents and identification is required for infants.

Drivers Licence & Car Hire: Always take your South African drivers licence along with your international drivers licence when renting vehicles overseas. The driver of the vehicle must have a valid credit card when collecting the vehicle.

Visas: South Africans often need a visa to travel. It is the clients responsibility to check visa requirements with the consulate or embassy of each country being visited including stopovers/ports and transits. Check all border crossings, especially if you are on a cruise, if you cross any ocean border, you may need a visa according the maritime law of the country concerned. If visa suppliers do not supply the correct advice, any claims must be made directly to the visa company. If your entry into any country is denied, this can be amongst other a customs, internal security or home affairs issue and outside of Flight Centre and the visa suppliers control. Flight Centre cannot be held liable for any claims resulting from a country refusing your entry and can also not be held liable for incorrect advice given by visa companies, embassies or consulates. Flight Centre cannot be held liable for any claims related to working visas.

Travel Insurance:

Travel insurance is strongly recommended for all travel. The majority of airlines and tour operators have extremely high cancellation fees/date change penalties and the free insurance offered by credit card companies is not a comprehensive medical and cancellation insurance. For assistance in obtaining travel insurance please call a travel expert on 0877 40 50 00. If you have any queries or need to lodge a claim, contact the insurer directly.


You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Check with the relevant embassy whether you may leave the airport at stopovers in countries on your way to your final destination, requirements may differ from your final destination. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Online Booking Fees:

The following booking fees apply to online bookings only:

  • Online Domestic R199 per booking (or R99.50 per sector)
  • Online International flight bookings will incur a booking fee of R649

Our Change and Cancellation Fees:

Whether you can or cannot change your booking will depend on the rules of your ticket or the rules of the third party supplier supplying your product. Airlines do not permit name changes and travel arrangements are not transferable. Please check with your travel agent about any penalties you might have to pay to change your booking, or whether you will be able to change your booking at all. The third party supplier as a rule charges a fee for changing your booking, Flight Centre will charge an administration fee. All changes must be agreed to in writing by yourself, all fees relating to the change will be payable by you.

Cancellation penalties will be payable, depending on amongst others when you cancel, the suppliers cancellation policy and the fare rules. These cancellation fees can be as much as 100%. Please check with your travel agent prior to booking if you are able to get a refund. Flight Centre will charge an administration fee for processing the cancellation of your booking. Refunds by airlines will take a minimum of 12 weeks. If you do not make your flight or arrive late, you will be marked as a no-show and will lose your flight and any possible refund

The following fees apply for cancellations and refunds:

• Domestic Refunds R114 per ticket
• International Refunds R400 per ticket
• Domestic Date Change/Re-Issue R228 per ticket
• International Date Change/Re-Issue R350 per ticket


Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.


Flight Centre (South Africa) (Pty) Ltd (Reg Number 1994/000253/07) trading as Flight Centre is a travel agency, our job is to arrange travel at your request. The delivery of travel arrangements are through third party suppliers who are responsible for providing your travel service or product.

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to (and you expressly authorise us to) make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.


To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Special Requirements:

Please liaise with your consultant or, for online bookings, call 0877 40 50 00, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer:

When booking with one of our consultants, please let them know your frequent flyer membership details for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking. Keep your boarding passes for all flights, as this will be requested if a credit is queried.

Travel Documents:

Travel documents include amongst others airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including amongst others being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).

Schedule Changes:

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight. Check your departure dates and times on itineraries and ensure that your travel documents tie up with the itinerary, know your travel plan.

Privacy Policy

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at We and our third party providers of travel and travel related products and services may disclose your personal information to others where directly connected with facilitating your travel arrangements and bookings and the provision of travel service and products. For example, we may disclose your personal information to airlines, hotels, car rental companies and other service providers in facilitating your travel arrangements. At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may disclose aggregated information about users and use statistics relating to the Site and aggregated information about our sales and trading patterns to others.

Governing Law

If any dispute arises between you and us, the laws of South Africa will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of South Africa, and waive any right that you may have to object to an action being brought in those courts.

I acknowledge that I am 18 years of age or older and that I understand and have the legal capacity to enter into this contract and agree with the above terms and conditions.

These terms were last updated on 25 July 2013.

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