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One Way 

With all the choices available to you, the expertise of our International Travel Consultants is essential to planning the perfect holiday that is tailor-made to your budget and needs. Why not take advantage of access to better rates in addition to more options than you could possibly find on your own.

Don´t just take our word for it. This is what our customers have to say:

"Our company travels extensively throughout the country and internationally, generally bookings are made by various people and our personal contact with such transactions are limited. I had to book a flight for my daughter from Melbourne to SA, I received quotes from our internal staff but decided to look at comparative quotes.

I contacted your call centre on saturday the 25th and was astounded at the service, price and on going assistance I received. In fact I challenged my own company to provide similar communication. Rizia Kimmie is a true asset to your company, so much so that I have instructed our staff to ensure that they always look to Flight Center for pricing on all our travel arrangements. The energy, communication and assistance was just phenomenal and your company has gone from a personal indifferent attitude to top of my list.

I will be pushing your brand to all our companies across our group. It is clear that your brand of service meets everything we need in a service provider.

Amazed, astounded and satisfied, well done and please convey my message through to Rizia, she might have landed you a large contract with us.

I will get my office to contact Rizia to see how your company can assist us in flight bookings (and other services) going forward." Venn Cannon

"I'd like to provide some feedback on the excellent service provided by one of your travel agents, Sonja van Staden. My daughter, Nicole McIntyre, and her family booked a Christmas holiday through Flight Centre in June. They were fortunate to have Sonja as their agent.

All arrangements were finalised in June, and the complete package, including the flights, visas and the accommodation at DisneyWorld was paid for at that time. Imagine their shock on Sunday evening, 8th December, when SAA was unable to locate their ETA visas and prevented them from boarding their flight. (I am still staggered at the fact that an SAA employee who is presumably trained, was unable to find the visas on line, when I found them in two minutes when I returned home that evening, unfortunately too late to help my daughter and son-in-law who forlornly watched as the doors were closed and the plane took off without them.)

Sonja was so on the ball that she discovered something was wrong before 7:30 am on Monday morning, and immediately contacted my daughter to assess the situation. Sonja further managed the situation all the way through to finalisation, keeping tabs on the status and progress, despite having to handle other bookings simultaneously in a busy Flight Centre. My daughter and son-law had to pay for the outward bound flights again, and as a result of having to wait for transferred funds to be cleared, had to take off for Washington without a ticket for one of their children for the connecting flight. Can you imagine the anxiety this engendered? They would not have been able to take to the air if they had not had the confidence that Sonja was on top of the situation, and was liaising with SAA while they were in transit. Sonja managed to arrange the ticket for my grand-daughter after the family had landed in a snowy Washington on Tuesday. All the way through this trauma Sonja kept in touch via e-mail and sms with my daughter and myself to reassure us that she was actively managing the booking.

I cannot overstate the professionalism and compassion displayed by Sonja throughout this whole debacle. She definitely went the extra mile for my family, and did so professionally and skillfully. She saved the day and my family are now enjoying the wonderful holiday that they have been dreaming of for three years. Without Sonja's intervention, this could so easily have had a very unhappy ending." Anne Rodrigues

"I would like to bring to your attention the above named person. We have used Matthys on a number of occasions and he has always been extremely professional and through in his work.

On Wednesday 20 November, I received a telephone call from my son in the UK, who needed my help in a hurry. His wife had just given birth to a three month premature boy and they recently moved into a new house and had not yet unpacked.

I explained the situation to Matthys and asked him for his help, bearing in mind there was a shop full of people at the time.

We had my Mother over from the UK on holiday, so my wife could not come with me to England. Within minutes Matthys found me a return flight and sorted the paperwork out immediately, he was extremely helpful and very sympathetic. Before I knew it, I was at Cape Town airport and leaving for the UK in a very relaxed frame of mind.

I cannot thank him enough for his services and the professional way he handled the situation." Stuart Johnson

"I recently visited one of your newest stores within Cradlestone Mall on the West Rand in connection with purchasing a flight ticket for a business trip to Cape Town in January 2014.

It was however the first time I have used Flight Centre for my business travels, and I was highly surprised by warm and friendly welcome I received upon obtaining a quotation from Cornie van Dyk. It was not even 5 minutes later when I received an email notification with a quotation for the flights I requested via my iPad.

I was not only impressed with your rates and online packages, I was particularly impressed with your dedicated staff and customer service. As a Human Resource Manager working independently with Anglo American Platinum and Lonmin Platinum, it is one of my key function roles to recognize quality and professionalism within a working environment. I was definitely impressed with the service that was rendered and must commend you on your training of staff especially with Cornie van Dyk. She is definitely an asset towards any Flight Centre Branch, please look after her.

Cornie assisted with my flight arrangements and was processed in no time. I will definitely continue to make use of your services again in the very near future. I actually regret not making use of your services sooner.

All the best and have a great festive season!" D.L van den Berg

"Allow me the pleasure of informing you about the excellent service I recently received from Fionna Venter.

My wife and I decided to spend three weeks in Thailand. She would start her journey in South Africa and I would start mine in Algeria where I am currently employed on a contractual basis.

The proverbial paw-paw hit the fan when I failed to find seats available on specific flights and this was where Fionna stepped in to save the day. She left no stone unturned (even after hours) in her quest to secure the exact flights that we needed. She kept me up to date day and night and all of this in a very professional and friendly manner. We are both extremely grateful to Fionna and also her colleagues that lent a hand

Thank you so much." Pieter & Ann Botes

"Words can not describe how thankful I am that there are still people like Blanch Rigelnik from the Rosenpark, Beliville Branch in Cape Town.

I am a SA school teacher in Thailand. I needed to book a flight for my 16 year old daughter to come and visit me during December. I was dealing with a Travel Agent here in Thailand and the only flight he could get for me as all was booked out, was from Jhb to Nairobi and then to Bangkok.

Blanch had previously booked a flight for me to Thailand so I thought I would contact her again. At first she sent me 3 different options of flights, for my daughter to Thailand. They were great flights but it was way more expensive than the flight to Nairobi and unfortunately, after all she did I had to turn her down. But this Nairobi flight was bothering me and after a few days I contacted Blanch again. Once again poor Blanch was searching for a flight for me. The very next day I received and email from Blanch, she had found me a flight, with a stop over in Hong Kong instead of Nairobi. I was so happy.

I told the travel agent here about this flight and he contacted Blanch. Together the 2 of them sorted it out for me and within 3 days this flight was booked and paid.

Without Blanch Rigelnik, this would not have been possible. She went more than the extra mile to help me and I thank her from the bottom of my heart. Once a year I book a flight to Thailand, from now on I will only be making use of Blanch from Flight Center.

Thank you so much." Richelle Smith

"With todays technology it has almost become the norm when booking flights,accommodation, car rentals etc, to do so one-self over the internet as part of the holiday planning experience.

Because of life’s normal pressures I decided to make use of Flight Centre Sunninghill branch for the family's holiday to Australia in October, and UK /Europe in December and a short notice trip to George this weekend.

This is just to compliment all your staff at the branch for their friendly and professional attention. In particular Robyn Anderson who attended to all my bookings, seating and insurance requirements, I received regular feedback and advice from her both during office hours and in the evening long after your doors had been closed.

Thank you for the great service." Ronnie Fraser

"I almost never take the time to compliment on service received. I guess it’s just human nature to complain when something is bad, but keep quite when it is good. Well the service I received from the Rosebank branch this morning was superb! Charzanne Van der Walt assisted me and she was kind, welcoming, professional and knowledgeable. It was an absolute pleasure booking with her. Keep up the good work." Wouter Bothma

"I have nothing but good things to say about Flight Centre! Michael…your service for my Scotland and Durban trips were nothing short of brilliant. You have certainly secured me as a client, and any referrals I may give out for travel requirements to my network! The thing that really blew me away was the fact you called me upon my arrival back in SA to ensure all was good with the trip. I was driving in the car back from the airport…that was service I did not expect! Thank you." Campbell Graham

"I have booked a Trafalgar tour to Britain starting on 13 September 2013. I started the procedures in January and dealt with Leanne Fairley at your Greenacres office in Port Elizabeth. I travel quite regularly and have dealt with many different travel agencies over the years, but this is the first time that I used Flight Centre.

I just want to complement you with the service I received from Leanne. She is competent, always willing to help and very friendly. I'm very impressed with her knowledge and have complete confidence in all the arrangements she has made on my behalf. I most certainly will make use of your services in future provided you can keep Leanne!" Pieter Coetzee

"I would like to thank Amy Thomas for arranging a WONDERFUL holiday for my now fiancée and me to Thailand.

From the time I asked Amy about your 7 day special to Phuket she was most helpful. First, I wanted to add two days in Bangkok. Amy suggested Siam@Siam Design Hotel which was everything it promised on the web. I asked Amy to get the hotel to arrange something for Mikki(my fiancée) on the day we arrived (13th July) as this was her birthday. The hotel arranged a beautiful cake with the words Happy Birthday expertly piped onto the plate – at no charge!!!!!

I then asked if Amy could recommend an alternative hotel to The Old Phuket and she came up with a special for Mom Tri’s Villa Royale. What an experience. I have stayed in many five star hotels around the world but I have never experienced an hotel like Mom Tri’s. We had an ocean view suite with a well-equipped lounge, couch on the verandah and the widest bed I have ever seen. The bathroom had a separate bath and shower. The hotel gave us a complimentary dinner and spa treatment on top of this. Every night the bed was turned down and was covered with orchids as well as the standard chocolates. On some evenings there were even long stemmed roses. Every afternoon there was a Thai treat..macaroons, cake etc.

The World Travel Service was responsible for the transfers between airports and hotels these were seamless and well organised. They also provided a representative at each of the hotels to assist us with anything we may require as well as tours. The tours we booked through Rio in Bangkok and Ting in Phuket were great. In fact Mikki and I got engaged on one of the tours.

We really enjoyed our holiday and I would like to express our sincere thanks to Flight Centre (and particularly Amy)for arranging the best holiday we have ever had!" Rob Fry

"This is a short note to point out the exceptional service provided by Zay Ferguson at your Bedford Centre branch. The French air controller´s strike last week caused a 24 hour delay in my departure from Marrakech, and ensured that I missed my connecting flight home.

While teetering on the brink of mental and physical exhaustion, with the uncertainty of how and when I´d get back to Johannesburg, it was an enormous relief to have Zay step in and negotiate my passage home. By all accounts it took over three hours of telephone calls between the two airlines involved, but she managed to secure me a seat without incurring any additional costs.

While I can´t begin to express my gratitude for the level of commitment and competence displayed on my behalf, I do hope this letter serves as suitable acknowledgement of all her efforts." Caroline Hope

"I felt I had to send this email onto you as Samantha has been so helpful and accommodating towards us in a very, very stressful time for us. Our daughter of 10 months got very ill prior to departing Istanbul for Johannesburg and subsequently we could not make the return flight home. We were stranded in a foreign country and Samantha was so efficient and helpful in trying to find us solutions to flights home.

Customer service is often lacking in South Africa and I am very happy to say our experience in dealing with her has been a pleasure. We will definitely be booking all future flights through her." Bronwyn Crafford

"I'm dropping you a mail to inform you of the impeccable service I received from Bianca Lang at your Eastgate Branch yesterday. I've dealt with Bianca before and she was great, however yesterday she out did herself and within an hour had sorted out my dilemma.

She´s an absolute asset to your business and I felt the need that you were made aware of her above the norm level of service."Jose

"The moment you start speaking to Claire you can already feel the smile. That in itself makes it a pleasure. I deal with people all day, but dealing with Claire is an absolute delight. Her professionalism, her turnaround times with feedback, and her patience.

All my future travels for company and personal is going to Claire. Thank you!" Reemila Pillay

"My wife and I would like to congratulate Ms Nadia Radcliffe, from your Hemmingways Branch of Flight Centre, East London, for being the best Travel Expert that we have ever come across in our many years of travel.

After much advising and discussions, Nadia booked a Contiki tour to Europe for my son, Thashen, who left with Etihad for Amsterdam on 28 June 2013. He was excited as he was looking forward to his 21st birthday present!

My son arrived in Amsterdam on Friday, 28th without his luggage, which contained all his clothes and travel items! From the time that we informed Nadia of the incident, she showed tremendous empathy and understanding for his situation. This immediately galvanized her into action and she tirelessly contacted the airlines and baggage handling departments along the route, to try to determine when the bag would be delivered to my son.

Nadia contacted us many times each day, to inform us of progress and to enquire if we had made progress in determining the status of the bag. She also advised on buying clothes and toiletries in the mean time.

The bag was eventually sent to Tepel Airport in Berlin and my son took a taxi from his hotel to fetch it. He was finally re-united with his bag at about 21h00 on Tuesday night, almost exactly the same time that Nadia called to enquire about the status.

Flight Center is privileged to have a very professional yet extremely caring Nadia to represent your company and we are truly richer for having met and interacted with her. We want to wish Nadia well in her career and know that she will climb to the very top in her chosen field. Nadia is assured of doing all the travel arrangements for our family. We have also advised all our friends of her excellent service and encourage them to visit her." Dayalan and Tammy Padayachy

"I have started using Flight Centre to book my holidays since 2010. Now I have extended it to the rest of the family and all my friends, as well as co-workers. Jaclyn Kuijken has been my agent from the start and she has booked the most amazing holidays for me ever since.

I am very specific about the type of holidays I want and budget, I go to as many details as possible as I do not compromise in with my holidays in anyway... It has to be the way I plan and see it. Jaclyn, in these 3 years has never failed to understand my vision and my wishes, as well as fantasies.

I always do my own research as well, therefore, I am fully aware of the amazing deals and packages I have been getting from Flight Centre. Your prices have indeed been unbeatable. I thank Jaclyn for all the patience and attention in understanding and attending to our needs and always being such a great sport, promptly attending to our requests.

I am from Angola and don't believe I would use any other agency than Flight Centre Pinetown and Jaclyn. Thank you Jaclyn and thank you Flight Centre for the great service provided to us. You are certainly Unbeatable!!" Cynthia Van-Dunem

"I would like to thank you most sincerely for your unwavering support and excellent service throughout the past few weeks.

Trying to arrange travel for my elderly mother and her caregiver from overseas could have been an impossible task, but with you at the helm, even when we needed to make a cancellation and changes, things ran smoothly and you kept me constantly updated.

I am especially grateful for your personal touch. You showed great concern for our unusual situation, an elderly, unwell lady and a care-giver inexperienced in travel. I am sure your days are extremely hectic at work, but you always kept me informed and reassured that all would be well. You also went out of your way in successfully applying for a refund for the cancelled ticket. You showed great kindness and understanding towards both passengers.

As far as I am concerned you are a great asset to Flight Centre. I will certainly pop in when I am next home. I would like to meet you and will certain not hesitate to call you should I need assistance with future flight and holiday arrangements." Joanna Brown

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