South African Airways has amended its departure closing time for check-in to 40 minutes before boarding on certain domestic flights operated from OR Tambo International Airport, effective April 1. Previously, SAA closed all domestic flights 30 minutes prior to check-in.
The change will apply to flights from Johannesburg to Durban, Cape Town, Port Elizabeth and East London.
“The reason for closing flights earlier is to allow the airline to conclude all departure procedures timeously, especially those relating to baggage, so that our customers may not be inconvenienced by possibly travelling with their baggage left behind,” says Tlali Tlali, spokesperson for SAA.
The airline said flights would close sooner but that it would not have an impact on current boarding times, which would not be changed.
“We have realised that a significant number of short shipment cases on our domestic sectors emanate from late check-in and we trust that the new measures will go a long way in addressing the situation,” says Tlali.