To become the world’s most exciting and profitable travel retailer, personally delivering amazing experiences to our people, our customers and our partners
To open up the world for those who want to see.
Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.
2. OUR CUSTOMER
We recognise that our customers always have a choice. We care about personally delivering amazing travel experiences. This is provided with honesty, integrity and a great attitude. It is the key to our company’s success. The key measure of whether we really are personally providing our customers with an amazing experience, an amazing product and a very caring service is they will return again and again.
3. BRIGHTNESS OF FUTURE
We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.
4. TAKING RESPONSIBILITY
We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control. As a company we recognise and celebrate our individual and collective successes.
5. EGALITARIANISM AND UNITY
In our company, we believe that each individual should have equal privileges and rights. In all our countries and all our businesses there should be no ‘them and us’.
Our Business Model
We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee and Leadership Share Schemes. It is important that business leaders and business team members see the business they run as their business.
Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. A reward for producing the needed outcome. If the right outcomes are rewarded, our company and our people will prosper.
3. OUR STANDARD SYSTEMS – ONE BEST WAY
In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.
4. FAMILY, VILLAGE, TRIBE
Our structure is simple, lean, flat and transparent, with accessible leaders. Our business Model is being one of the worlds best and biggest small business operators. There is a maximum of 4 and sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure.1. Family (Teams – min 3, max 7 members) Villages (min 3, max 7 Teams). 2. Tribe (Areas – min 10, max 20 Teams). 3. Nations/Brands (min 8, max 15 Areas). 4. Regions/States/Countries. 5. Board and senior leadership team.
A fair margin resulting in a business profit is the key measure of whether we really are providing our customers with an amazing experience, an amazing product and a very caring service – an experience they genuinely value and will pay us for.
Flight Centre Travel Group
Flight Centre’s world class retail network is committed to bringing you exclusive deals in domestic and international airfares, as well as accommodation, car hire, travel insurance, cruising, coach, rail, touring and adventure travel deals. We sort through thousands of accommodation, transport and tour options to find the one most suited to your needs, with value for money always at the forefront of our thinking. Through this commitment to value our unique Red Label Holidays range was born. Flight Centre offer an online and offline solution.
FCM Travel Solutions is a leader in corporate travel management, operating a global network that spans more than 90 countries worldwide. Across our network we offer a range of leading local and global technology solutions to drive efficiencies and generate greater savings for our multinational clientele.
Flight Centre Holidays is Flight Centre’s internal wholesale brand providing accommodation, packages, car hire, tours and in-depth product knowledge to the Flight Centre network of brands. To remain Flight Centre’s first choice for land product, Flight Centre Holidays provides exclusive offers on hotel rooms and creates dedicated holiday brochures for our retail stores.\
Flight Centre Business Travel services local businesses who are looking to streamline their current travel booking process by dealing with a specialist team. Flight Centre Business Travel focuses on providing exceptional customer service and the most competitive prices on the market to deliver business travel savings to our growing customer base.
Student Flights is dedicated to student and youth travel, offering cheap international flights and student airfares to a range of destinations around the globe as well as within South Africa. Don’t let the name fool you, while cheap flights for students and under 26 year olds are our speciality, that’s not all we offer. With Student Flights you can bookfantastic travel deals, budget accommodation, tours from some of the world’s leading providers, travel insurance, gap year adventures, festival packages, last minute holidays and more.
Flight Centre Associates is an independent travel agent model within the Flight Centre Travel Group providing its consultants the opportunity to run their own business from home. These independent travel consultants have at least 10 years industry experience and a lifetime of personal travel adventures to draw from. This combined with a genuine passion and commitment to exceptional customer service means your Flight Centre Associate will tailor make a holiday perfectly suited to you.
BYOjet.com is an emerging online travel agency that specialises in low cost flights. This includes flights offered by scheduled carriers and fares sourced from various low cost carriers directly. In addition to selling airfares and other travel products BYOjet.com also offers last minute accommodation deals delivering a highly cost effective solution.
The Flight Centre Leadership team