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Frequently asked questions

When should I make my booking?

BOOKINGS SHOULD BE MADE AS SOON AS POSSIBLE TO AVOID ESCALATING COSTS

I am ready to book - what do I do?

ASK YOUR CONSULTANT TO MAKE A BOOKING USING YOUR NAME AS IT APPEAS ON YOUR PASSPORT, COMPLETE THE REQUIRED DOCUMENTATION AND MAKE PAYMENT.

Do I have to pay in full straight away?

FOR HOLIDAY PACKAGES A DEPOSIT CAN BE PAID BUT FLIGHTS HAVE TO BE PAID IN FULL

How can I pay?

YOU MAY PAY WITH CASH, DEBIT/CREDIT CARD OR ELECTRONIC FUNDS TRANSFER

Does the airline allow name changes on airline tickets?

AIRLINES DO NOT ALLOW NAME CHANGES ON AIRLINE TICKETS

What types of documents are required to travel?

FOR LOCAL TRAVEL YOU WILL NEED A VALID IDENTITY DOCUMENT AND FOR INTERNATIONAL TRAVEL A VALID PASSPORT ( WITH AT LEAST 6 MONTHS VALIDITY AFTER RETURN DATE) AND IN SOME INSTANCES A VISA & VACCINATION CARD WOULD BE REQUIRED

Can I travel with a one-way ticket to any country?

YOU MAY ONLY TRAVEL ON A ONE WAY IF YOUR VISA FOR THAT PARTICULAR COUNTRY ALLOWS YOU TO DO SO. EVERY COUNTRY IN THE WORLD WOULD EXPECT YOU TO SHOW PROOF OF ONWARD TRAVEL.

On International flights do I need to pay departure tax?

SOME INTERNATIONAL AIRPORTS REQUIRE A DEPARTURE TAX TO BE PAID

Could a minor fly unaccompanied?

MOST MAJOR AIRLINES ALLOW THIS, BUT IT HAS TO BE REQUESTED AND CONFIRMED BY THE RELEVANT AIRLINE.

How many pieces of luggage I'm permitted?

THAT IS DETERMINED BY THE AIRLINE AND ROUTE YOU ARE TRAVELLING


Can I bring extra luggage?

MOST MAJOR AIRLINES ALLOW YOU TO BRING EXTRA LUGGAGE BUT HTIS WILL BE CHARGED FOR

Could I change the dates on my ticket or destination?

MOST TICKETS ARE CHANGEABLE BUT ANY CHANGES TO A CONFIRMED TICKET WILL BE CHARGED A PENALTY AND ANY DIFFERENCE IN FARE AND TAXES

Could senior citizens obtain discounts?

MOST AIRLINES NO LONGER GIVE SENIOR CITIZEN DISCOUNTS

How can I earn a free airline ticket?

MOST MAJOR AIRLINES HAVE REWARD PROGRAMS THAT ALLOW YOU TO EARN REWARDS FOR EACH TIME YOU FLY

What is a frequent flyer number?

A FREQUENT FLYER NUMBER IS YOUR MEMEBERSHIP NUMBER OF THE AIRLINES REWARD PROGRAM

How may I obtain a frequent flyer number?

YOU WOULD NEED TO REGISTER WITH THE RELEVANT AIRLINE, MOST AIRLINES HAVE THEIR REWARD PROGRAMS APPLICATION FORMS ON THEIR WEBSITES

What type of information I need to open a frequent flyer account?

YOU WOULD NEED YOUR PERSONAL INFORMATION AS WELL AS YOUR PASSPORT DETAILS

Can I purchase insurance for my trip?

TRAVEL INSURANCE IS ESSENTIAL FOR INTERANTIONAL TRAVEL AND CAN BE PURCHASED AT ANY FLIGHT CENTRE STORE

Is my ticket refundable?

PLEASE REFER TO THE FARE RULES OF YOUR PARTICULAR TICKET, IF YOU BOOKED WITH FLIGHT CENTRE AND YOU ARE NOT SURE OF THE FARE RULES PLEASE CONTACT YOUR NEAREST FLIGHT CENTRE STORE

When can I cancel my reservation if I'm not travelling?

RESERVATIONS SHOULD BE CANCELLED AS SOON AS YOU KNOW THAT YOU ARE UNABLE TO TRAVEL.

How much is the penalty fee?

FOR FLIGHTS PENALTY FEES VARY FROM AIRLINE TO AIRLINE AND IS DEPENDANT ON THE FARE RULES FRO THAT PARTICULAR TICKET, ACCOMMODATION AND TOUR BOOKINGS ARE USUALLY NONREFUNDABLE.

Can I change my reservation and how much will it cost?

FLIGHT RESERVATIONS CAN USUALLY BE CHANGED BUT IT IS DEPENDANT ON THE FARE RULES OF THAT PARTICULAR TICKET. FOR ACCOMMODATION AND OTHER BOOKINGS IT IS AT THE DISCRETION OF THE OPERATOR

How do I get a visa from x to y?

VISAS WILL HAVE TO APPLIED FOR AT THE RELEVANT EMBASSY, MOST EMBASSIES ALLOW FOR EXTERNAL VISA AGENCIES TO ASSIST, PLEASE CONTACT YOUR NEAREST FLIGHT CENTRE FOR MORE INFORMATION

What's the deal with phones in x country?

MOST CELLPHONES WILL OPERATE IN OTHER COUNTRIES, PLEASE CHECK WITH YOUR LOCAL SERVICE PROVIDER FOR FURTHER INFORMATION.

Do I need shots/malaria medication? Really?

MALARIA WARNINGS SHOULD BE TAKEN VERY SERIOUSLY, PLEASE CONTACT YOUR NEAREST TRAVEL CLINIC FOR MEDICAL ADVICE

How sensitive do I have to be to local custom? Will doing x offend people?

WHEN TRAVELLING ONE SHOULD BE EXTREMELY SENSITIVE TO LOCAL CUSTOM, DOING SOME RESEARCH INTO LOCAL PRACTICES IS ALWAYS A GOOD IDEA, WHEN IN DOUBT PLEASE CONTACT YOUR LOCAL FLIGHT CENTRE STORE FOR MORE ADVICE

Do I need reservations for x?

TRAVELLING WITH EVERYTHING RESERVED IS BY FAR THE BEST WAY TO TRAVEL, AS ALL THE ARRANGEMENTS ARE FINALISED

Where do I find real local food to try/which is the best?

THE BEST PEOPLE TO ASK ARE BARTENDERS, CAB DRIVERS AND ORDINARY LOCALS.

Can I pack my knives/chef knives/sword/various other objects?

SHARP OBJECTIVES ARE NOT ALLOWED TO BE PACKED INTO HAND LUGGAGE BUT MAY BE PACKED IN THE CHECKED IN LUGGAGE, PLEASE MAKE SURE TO WRAP ALL SHARP OBJECTS PROPERLY BEFORE PACKING.

LAG policy?

YOU MAY ONLY CARRY LIQUIDS, AEROSOLS AND GELS(LAGs) IN YOUR HAND LUGGAGE THAT HAVE A MAXIMUM CAPACITY OF 100 MILLILITRES EACH. YOU MAY CARRY SEVERAL CONTAINERS WITH LIQUID CONTENTS ON THE PROVISO THAT THEY ALL FIT INTO A ONE LITRE RE-SEALABLE TRANSPARENT PLASTIC BAG. EACH PASSENGER MAY ONLY CARRY ONE OF THESE BAGS AND THESE BAGS MUST BE REMOVED FRO YOUR HAND LUGGAGE AND PRESENTED TO SECURITY FOR INSPECTION.

What do I need to do to take my medication along?

YOU WILL NEED TO GET A LETTER AND/OR PRESCRIPTION FROM YOUR DOCTOR DEPENDING ON THE TYPE OF MEDICATION YOU ARE TRAVELLING WITH. PLEASE NOTE THAT EVEN WITH ESSENTIAL MEDICATIONS, YOU WOULD STILL NEED TO COMPLY WITH THE LAGs POLICY

Can I pack my baby's food? How much must it weigh?

IF IT IS NOT LIQUID THE ONLY RESTRICTIONS WOULD USUALLY BE YOUR HAND LUGGAGE RESTRICTION, IT IS RECOMMENDED HOWEVER, THAT YOU DO NOT PACK MUCH MORE THAN IS NECESSARY FOR YOUR FLIGHT.

Can I take along my baby's car seat/stroller/bag?

MOST MAJOR AIRLINES WILL ALLOW THE BABY'S BAG AND STROLLER BUT THIS WOULD HAVE TO BE CHECKED WITH THE RELEVANT AIRLINE.

How much luggage is my baby/child allowed?

THIS IS DEPENDANT ON THE FARE RULES AS WELL AS THE RELEVANT AIRLINE.

How much luggage am I allowed to check in?

THIS IS DEPENDANT ON THE AIRLINE AND THE FARE RULES OF THE TICKET THAT WAS PURCHASED

How much do I pay for extra luggage?

PLEASE CONTACT THE RELEVANT AIRLINE OR REFER TO THE BAGGAGE POLICY ON THE AIRLINES WEBSITE.

How do I upgrade using miles?

TO UPGRADE USING AIR MILES YOU WOULD NEED TO CONTACT THE AIRLINES REWARDS PROGRAM

How do I book the exit/emergency exit row?

MOST MAJOR AIRLINES DO NOT ALLOW THE EMERGENCY EXIT ROW TO BE BOOKED BEFORE, IT HAS TO BE REQUESTED AT CHECK IN AND THERE IS ALSO A GROWING TREND TO CHARGE A FEE FOR THOSE SEATS.

Do I have to pay to pre-book my seats?

ON SOME AIRLINES IT IS ESSENTIAL TO PREBOOK SEATS

What are my meal options?

MOST MAJOR AIRLINES HAVE A CHOICE OF THREE MEALS ON BOARD

I have specific dietary requirements, will the airline cater for it?

MOST AIRLINES DO CATER FOR SPECIFIC DIETARY REQUIREMENTS BUT THESE WILL HAVE TO BE REQUESTED BEFORE TRAVEL

Do I pay for drinks on board?

MOST MAJOR AIRLINES DO NOT CHARGE FOR DRINKS ON BOARD. SOME LOCAL CARRIERS DO CHARGE, PLEASE CHECK WITH YOUR TRAVEL CONSULTANT BEFORE BOOKING/TRAVELLING

Is alcohol served on the Middle Eastern Airlines?

THE MIDDLE EASTERN AIRLINES DO SERVE ALCOHOL ON THEIR FLIGHTS BUT ALCOHOL WILL PROBABLY NOT BE SERVED ON MAJOR ISLAMIC HOLIDAYS

Which airlines have lie flat beds in Business Class?

THERE ARE QUITE A FEW AIRLINES THAT HAVE LIE FLAT BEDS, BUT THESE ARE FLIGHT SPECIFIC, PLEASE CHECK WITH YOUR TRAVEL CONSULTANT

What time do I need to be at the airport to check in?

FOR INTERNATIONAL FLIGHTS IT IS RECOMMENDED TO CHECK IN AT LEAST TWO AND A HALF HOURS BEFORE, AT SOME INTERNATIONAL AIRPORTS ESPECIALLY AFRICA IT IS RECOMMENDED TO CHECK IN AT LEAST 3 HOURS BEFORE

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