With all the choices available to you, the expertise of our International Travel Consultants is essential to planning the perfect holiday that is tailor-made to your budget and needs. Why not take advantage of access to better rates in addition to more options than you could possibly find on your own.

Don´t just take our word for it. This is what our customers have to say:



Just a big thank you to Chris for his assistance in booking my flight to Portugal and finding me flights at a price that will warm any pensioner's heart. Chris was extremely patient and courteous during our telephonic discussions and I am grateful for his help as we live in Gansbaai with no nearby flight centre. I have been using flight centre since 2002 and have never been disappointed with the service and again it was the same this time. Well done Chris
Regards Christel



I recently travelled abroad and utilized the services of Trishul Nana at the flight centre, Norwood.
I wanted to take this opportunity to commend him and make it known, for his service was exceptional. Not only did he provide an excellent service, but he was efficient, helpful, knowledgeable, well versed, detail specific, accommodating and friendly.

He always went the extra mile, always took my opinion into account and always strived to provide us with the best. He managed our emergency of cancelling my parents accommodation as my mother was unfit to travel and ensured we got money back. He advised us off the insurance procedures, as well as what we should do in liaising with the airlines. His advice was spot on and made everything easy.

Congratulations to Trishul on such a wonderful customer experience. I hope we have many dealings with staff of this calibre.
Kind regards,
Haroon Jeewa



Dear Sir/Madam

In today’s customer service oriented society, timely, friendly, proactive service is necessary to maintain and enhance future business growth. Customer loyalty is positively impacted when you employ the right employees to represent you in assisting your valued customers.

We are writing this e-mail as a humble note of appreciation for the outstanding customer service provided by Tamzyne and Hilde.

We really commend the prompt service provided. We are really pleased with the knowledge and skills you employ. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.

We would love to recommend your company to anyone who requires flight and/or accommodation bookings in the future.

Keep up the good work

Warm regards
Irene & Theo



"Dis ons eerste keer dat ons van die Worcester-tak gebruik maak, maar die 3de keer dat ons, ons vakansie by Flight Centre book.

Ek is verseker nie een van die maklikste kliënte nie, en ek wil elke ding in detail weet – ek is seker so effens van ‘n control freak ;-) Madre Botes het ons bespreking vir ons na Mauritius toe gedoen, sy regtig ons belange op die hart gedra. Ek wou ‘n hele aantal goed weet, en sy het nie geskroom om uit haar pad te gaan om my te antwoord en tevrede te stel nie. (Sy moes ‘n hele paar keer ons goed verander en ander kwotasies kry en, en, en...)

As kliënte is ons altyd net geneig om klagtes onder bestuur se aandag te bring, maar vandag moet ek julle Worcester-tak komplimenteer en vir Madre Botes uitsonder – dit is ‘n plesier om met julle en haar besigheid te kan doen. BAIE DANKIE!!"Liza-Mari Nieuwenhuis



"As a Sales and Service manager I am very much focused on exceptional service. Always looking for that wow service! Bianca Price is just that! She was professional at all times, act with a sense of urgency, treated me how any one wants to be treated as a customer she made me feel like her only priority!" Cecilia Stapelberg



"Can I please inform you of the exemplary way in which Ms Christelle Oelofse of the P.E. office of Flight Centre (Greenacres) conducted herself when we approached her last year to arrange for my wife and myself a cruise on the MSC OPERA for 22-29 December. She was very friendly and professional. There were a lot of arrangements she had to do and I am glad to say she did everything that was required and kept us informed of how the arrangements were progressing. We can really say that she inspired a lot of confidence and we will have no hesitation to approach Flight Centre again." Johan and Deirdre Potgieter



"About a week ago I purchased a ticket from Flight Centre Worcester to Johannesburg, assisted by Lizmar Blom and the rest of the Worcester team. I would like to express my gratitude for the professional and helpful attitude of Lizmar and the other employees on duty. After spending 2 weeks struggling to purchase a ticket in Johannesburg a month earlier due to the fact that the Johannesburg team I dealt with was not correctly informed as to how to navigate the gift card system - nor were they particularly interested in assisting me - I am extremely impressed at how well-trained, well-informed and eager to help the Worcester team were.

I will be consulting Lizmar and the Worcester team for all of my travel needs whenever possible in the future.

Thank you for the outstanding service delivered by Flight Centre Worcester." Jade Mihalicz



"My experience with Flight Centre and especially Zileen Le Roux was AMAZING – not only did she save me a packet she also made the whole process so effortless. I am trusting that my son will be landing safely in JHB soon and that his Christmas holiday home will be a super one.

I have stored Zileen’s email address and will be sure to use her services again, and refer anyone I know that needs a flight to get hold of her.

In today’s corporate world things are never personal, you are just one more number, another part of a pay cheque, a necessary evil if you will, but my experience with Zileen and your company was anything but that. I was a mother, wanting her son back for the holidays, and a stranger made that happen, with smiles, assistance, amazing speed, and super personal touch.

Hope you guys know what a JEM she is, and congratulations on living up to your advert. Not an easy feat these days." Cinzia Leon-Martin



"I was very skeptical about booking flights through an agency as I have been an absolute wreck the past week or two and the last thing I feel capable of doing is speaking to a complete stranger.

I have been completely blown away by Sarah Swanepoel's service in assisting me and booking my flights! She was patient and kind with me and respected the state I was in emotionally when I spoke to her over the phone, during the one phone call I had to put the phone down as I had burst into tears while talking to her. She dealt with me as a human and as a woman, not just as a sale for her to make.

She followed up with me very efficiently and went to extra lengths to express her concern for me and assured me she would make this experience as smooth as possible so that I could focus on the matter at heart.

I have had many terrible experiences with sales consultants and for the first time I feel I need to send a mail to commend the sales person who I dealt with, as Sarah has showed me there are STILL sales consultants out there who genuinely care about their clients.

I will recommend Flight Centre and Sarah Swanepoel to all my friends and colleagues, and do hope you pass on this message to her store manager so that she is shown the appropriate appreciation." Anonymous



"A formal thank you to Erica Harry for making my holiday an absolute dream and your recommendations was brilliant. Your suggestions and listening to my requirements and executing flawlessly is highly commendable.

My wife and I had the best rest thoroughly enjoyed our stay at the Le Meridian hotel. The hotel staff was brilliant and very helpful. The food was absolutely superb and we spoilt for choices. The chefs Khan and Deepak prepared different meals and really went beyond the call of duty to make dinners an absolutely blast.

Your professionalism in helping us to plan our holiday was excellent - my rating for your service is 10/10. I will definitely recommend you to friends and family.

I will certainly book my next holiday with you." Sagren Govender



"I would like to thank Erica Oliver for her contribution in making our vacation a memorable and pleasant one. Erica has gone out of her way to ensure that I was given the best flight deals and European package. Thank you Erica for your time, efficient feedback, your friendly and helpful nature and your travel tips.

I had been liaising with Erica from last year and she had constantly kept in touch every step off the way. Due to the efficient response and feedback and wonderful trip experience, Flight Centre will be my first choice in all my forthcoming travel. It is unfortunate that Erica will no longer be located in Midrand but I will continue to liaise with her." Kerina



"What prompted me to finally send an email is the professional and compassionate handling of a difficult travel case earlier this month by Jacques Krause. It was a serious accident. We needed to travel to bring people back to Cape Town from neighboring country. Within hours, Jacques organizing more than 7 airline tickets for travel the next day. Through this tense and emotional situation, he maintained a high level of professionalism, appropriate humor and the ever-efficiency.

Before this situation, Jacques has demonstrated a level of responsiveness and reactiveness that cannot be taught; just a sense of service that is unparalleled. I travel a lot. Really- A LOT. At least once a month I am travelling all over the Continent or back to the US. Jacques sends me messages the day before I am set to travel with reminders or wishing me well. Additionally, if I am having travel issues (which are more than I would like), Jacques is either emailing me with how he can assist with weather delays in Detroit or rerouting options from Latin America- this is before I even contact him; I think he has a magic travel crystal ball. Last month I was stuck in London (due to SAA), I called the Flight Centre; it was his day off. No worries- I was talking to South African Airways in Johannesburg. Within minutes, Jacques calling me from home and answering my questions. AND, providing other options to assist. For me, since I travel A LOT, it is nice knowing there is a parachute in case I have to abort a flight- and that would be Jacques.

I am not new to international travel. I have worked overseas for over 18 years (WOW, do I feel old)- lived on three continents. Jacques will tell you I can be ‘particular’- window seats, miles, routing, timeliness to my questions, etc., etc., etc. I demand precipitousness of him- but I can be very unpunctually - never has he me made feel ashamed for the duplicity. Over my 18 years, I have had 2 travel agents who were able to manage me- only by the grace of God… Many, did not make the cut- MANY. Jacques is an excellent company with DH and EG. I always say, a good travel agent is like a good hairdresser; they know and keep all of your secrets- and make you feel great." Penny Alexander



"What prompted me to finally send an email is the professional and compassionate handling of a difficult travel case earlier this month by Jacques Krause. It was a serious accident. We needed to travel to bring people back to Cape Town from neighboring country. Within hours, Jacques organizing more than 7 airline tickets for travel the next day. Through this tense and emotional situation, he maintained a high level of professionalism, appropriate humor and the ever-efficiency.

Before this situation, Jacques has demonstrated a level of responsiveness and reactiveness that cannot be taught; just a sense of service that is unparalleled. I travel a lot. Really- A LOT. At least once a month I am travelling all over the Continent or back to the US. Jacques sends me messages the day before I am set to travel with reminders or wishing me well. Additionally, if I am having travel issues (which are more than I would like), Jacques is either emailing me with how he can assist with weather delays in Detroit or rerouting options from Latin America- this is before I even contact him; I think he has a magic travel crystal ball. Last month I was stuck in London (due to SAA), I called the Flight Centre; it was his day off. No worries- I was talking to South African Airways in Johannesburg. Within minutes, Jacques calling me from home and answering my questions. AND, providing other options to assist. For me, since I travel A LOT, it is nice knowing there is a parachute in case I have to abort a flight- and that would be Jacques.

I am not new to international travel. I have worked overseas for over 18 years (WOW, do I feel old)- lived on three continents. Jacques will tell you I can be ‘particular’- window seats, miles, routing, timeliness to my questions, etc., etc., etc. I demand precipitousness of him- but I can be very unpunctually - never has he me made feel ashamed for the duplicity. Over my 18 years, I have had 2 travel agents who were able to manage me- only by the grace of God… Many, did not make the cut- MANY. Jacques is an excellent company with DH and EG. I always say, a good travel agent is like a good hairdresser; they know and keep all of your secrets- and make you feel great." Penny Alexander



" Sometimes in life things go well, everything works out the way it is supposed to and everyone is happy. Other times things don’t go so well. The best laid plans spiral totally out of control, things are left to the last minute, utter chaos and panic take over and stress levels reach epic proportions.

I had a week like that recently. Actually to be honest, it was an entire month. The launch event we were working on grew bigger and bigger by the day until our team was totally overloaded with work and precious time and money were wasted just trying to put out fires and keep everyone happy.

It was in the midst of this very stressful, chaotic time in my life that I first called your Travel Expert Gerrit Du Plesis to see if he could help me arrange last-minute flights. Not only did Gerrit sort me out with the flights, but he worked for an hour and a half after his branch had closed on a Saturday afternoon.

It didn’t end there though. More requests started pouring in for flights, changes to flights and everything else you can imagine that a) involved flights and b) was completely unreasonable.

Gerrit, ably assisted by Jacolene Louw when he wasn’t available, was like a calm oasis in the middle of the storm of the century. Thanks to Gerrit and Jacolene, I didn’t go mad and shoot myself. Between the two of them they made miracles happen and stopped my blood pressure from rocketing into stroke-territory.

I am sending this email for the express purpose of telling you two things – firstly that you have an exceptional Travel Expert in Gerrit, a man who not only keeps his cool under pressure, but who does it with phenomenally good humour and a can-do attitude that you really don’t come across often.

And secondly that I think Gerrit deserves either a raise, or a promotion, or a free holiday, or a month off work or SOMETHING for being the efficient, organised and pragmatic person that he is, Jacolene too.

All jokes aside though, I was very impressed by both Gerrit and Jacolene and my only regret is that I didn’t write this email sooner.

To Gerrit and Jacolene, thank you, thank you, thank you. You went above and beyond the call of duty to accommodate me and I’ll never forget it." Tony



" I called Zelda Folkus late on a Friday evening and told her I needed a flight to London and gave her a budget my husband gave me for my 40th birthday gift. Nothing was too much trouble for Zelda who took all my details and called me back to give me flights just slightly under budget. A week went by and my husband didn’t book tickets and when I called Zelda to find out if they were still available she told me we lost the flights, you could hear the disappointment in her voice as she knew how important the tickets were to me (I am going to see my sister and little niece) but she did the whole exercise for me again and then managed to get me a even cheaper flight. She even called me to follow up when we would be coming in and even remembered it was my birthday and wished me on the day!

When we arrived to pay She was friendly, professional and a real gem – a true asset to your team and I think she needs To be recognised for this. Well done for having such a great staff member. " Chantal Steyl



" Firstly let me say that the vibe and general atmosphere of Flight Centre is head and shoulders above your competitors. The warm welcome and friendly consultants create a holiday mood from the first moment - Please ensure this continues.

We met Tiffany Rae through a referral and have been trying to plan a holiday since February this year. She immediately impressed us with her bubbly personality and great desire to make a dream come true. She gives the customer great attention and listens very well to what a customer wants. We have been to several other companies and simple requests by us were not considered by the consultant - they just did the bare minimum and produced quotes that were way off budget. Tiffany heard what we wanted and did her best to make it happen. She also makes everything simple and easy to understand. Her ability to place herself in our shoes was what made the difference for us. We got the same attention and service as clients who were paying R150 000 for trips. We applaud her ability to think out the box and make sure that a budget is met without comprising value for money!

My wife Vivani has never been oversea's and it was clear to me that Tiffany focused on this and made sure that she played her part in making a dream come true.

I want to place on record my commendation for Flight Centre Kayalami - all the staff there are great - I say this after visiting other branches. This comes as no surprise as the leader Tiffany Rae sets the tone so well. She is truly an asset to your company and deserves every praise and achievement that comes her way.

My wife's dream is now coming true - Thank you Tiffany !" Jerome & Vivani Kistan



" I am a very impressed/ happy client of Mr. Jacques Krause, Manger of Flight Centre N1 CITY since August, 2013. First, this is a very overdue email. What prompted me to finally send an email is the professional and compassionate handling of a difficult travel case earlier this month by Jacques. We needed to travel to bring people back to Cape Town from neighbouring country. Within hours, Jacques organising more than 7 airline tickets for travel the next day. Through this tense and emotional situation, he maintained a high level of professionalism, appropriate humour and the ever-efficiency.

Before this situation, Jacques has demonstrated a level of responsiveness and re activeness that cannot be taught; just a sense of service that is unparallelled. I travel a lot. Really- A LOT. At least once a month I am travelling all over the Continent or back to the US. Jacques sends me messages the day before I am set to travel with reminders or wishing me well. Additionally if I am having travel issues

, Jacques is either emailing me with how he can assist with weather delays in Detroit or rerouting options from Latin America- this is before I even contact him; I think he has a magic travel crystal ball. For me, since I travel A LOT, it is nice knowing there is a parachute in case I have to abort a flight- and that would be Jacques.

I am not new to international travel. I have worked overseas for over 18 years (WOW, do I feel old)- lived on three continents. Jacques will tell you I can be ‘particular’- window seats, miles, routing, timeliness to my questions, etc., etc., etc. I demand precipitousness of him- but I can be very unpunctual - never has he me made feel ashamed for the duplicity. I always say, a good travel agent is like a good hairdresser; they know and keep all of your secrets- and make you feel great.

I was pleased to learn Jacques was promoted to a manager last year. I am glad you saw his many talents and gifts. He is a gem, diamond, diva, and rock-star. If you need more examples of the ever talented Mr. Krause- just email." Penny Alexander



" I am writing to inform you of the wonderful service that your team member Lehandri has provided me with. I am a customer from the UK, who was looking for flights from Victoria Falls to Harare. Unfortunatky, and for some strange reason, I was not able to purchase the flights from the UK, and were advised to buy them from either South Africa or Zimbabwe.

Luckily I have an aunt who lives in Cape town, who went to the flight centre and got me in contact with Lehandri. From the word go, nothing was too much trouble and I was taken through every step that was needed to purchase the flights from overseas. Lehandri always answered my emails promptly, and was professional, friendly, understanding and polite.

Thank you again for the great service the flight centre has provided, and I hope Lehandri is praised for the excellent work they have provided." Sarah Dyke



"Just a short note to say what a pleasure it was working with young Mandy Lyons – she was an absolute Star, helpful, knowledgeable and kept me informed throughout my booking.

I flew to Frankfurt – was due to leave on Wednesday 2nd April and Mandy phone me the evening before to say the Pilots were going on strike but she would keep me posted – which she did and then rescheduled my flight for Friday 4th April. All went off without any hitches which I was dreading.

In today’s times where people are so quick to complain I just feel that compliments are rare and therefore just wanted to say what excellent service I received from Mandy – a pleasure to work with and an asset to any Business – may she grow within your Establishment.

Many thanks to Mandy." J. Steinert



"My wife and I are frequent international travellers. I, the undersigned, have also travelled extensively as a businessman some years ago.

Consequently my wife and I have been exposed to numerous travel agents, in many different agencies, through the years.

We are, therefore, more that able to spot service excellence, when we are confronted by it.

Mrs Lee-Ann Harmse of your Flight Centre branch in George is an absolute professional, brimming with ability and knowledge, resulting in personal service excellence which is most gratifying. It is an absolute pleasure dealing with her !

We used your company some 3 years ago, when we took all our children and grand children to DisneyWorld, USA. Lee-Ann handled our flight bookings at that time.Because of her excellent service then, we have elected to use her again for our forthcoming visit (with all the children and grand children) to France in July 2014.

This email serves to inform you that you have one of those rare self-motivated, competent persons in Lee-Ann Harmse. It is an employee like her that gives a company such as yours a good name. We sincerely hope that you have other employees as valuable as she .

Our best wishes are herewith extended to Flight Centre as a company." Mike & Louise Steytler



"I would like to commend Carla Ackerman for the excellent and very professional service rendered to me in booking my domestic flight to Port Elizabeth today 25 March 2104. She is certainly dynamic at her job, processing and recommending things very accurately and advising the best options.

I noticed as well, the friendly attitude of your colleagues helping other clients.

Keep up the fantastic work and Flight Centre senior management, this lady deserves the recognition and probably a promotion!! I will most definitely recommend and return to Shelly Beach Flight Centre for any of my future flight requirements. Such friendly service is hard to find in the consumer sector these days."Craig Dalgleish , Sea Park



"I recently wanted to book a return ticket from East London to Cape Town for the month of April. I searched via the internet and thought that would be the easiest and cheapest way to book the flights. However, after searching and almost booking the flight that suited my budget the best, I decided to first call Flight Centre, Hemingways Mall.

I was assisted by a very friendly, very professional young lady who went out of her way to help me. I think she could determine from what I said, that I was still going to book via the internet. She continued to ask me very politely why I wanted to book via the internet and not through Flight Centre, as Flight Centre would be able to give me good prices, excellent service and also very conveniently since I'd be able to book through Flight Centre via an online link.

I thought it might be worth my while to give this professional, friendly, yet persistent young lady, Nadia Radcliffe, the opportunity to give me a quote. She went out of her way to find flights that suited my needs best at a much more convenient time and better priced than the tickets which I would have booked over the internet on the airlines' own web sites.

Vicky, I felt I just had to comment on the very efficient and very professional service that I received from Nadia Radcliffe, thus I asked her for her supervisor's e-mail address. Well done for your leadership and your spirit of excellence filtering through to your staff and subsequently to us, a very satisfied public for Nadia's excellent service delivery and her wonderful marketing of Flight Centre.

Next time I'll most definitely first consult Flight Centre when I want to book a flight/holiday!" Michelle Viljoen, Lighthouse Accommodation, Beacon Bay, East London



"I have just this morning had the pleasure of dealing with Tania team leader flight Centre Rosebank Mall.We have been placed in a difficult position having to leave Johannesburg earlier due to an emergency in Australia.Tania was immediately both kind sympathetic and highly efficient in securing us a suitable flight home . She went the extra mile for us by dealing directly with Qantas to try and facilitate a change of flight without the cost of new tickets.this was not possible.

I would like you to know that my husband and I feel that she is a wonderful asset to the flight centre team and hope in time to come she would be recognised for this." Avril Jacobson



"Dit is ‘n feit dat in die tye waarin ons tans leef daar daagliks betogings is oor swak diens. Graag wil ek u inlig dat by een van julle takke naamlik die van Flight Centre te Stellenbosch Square daar wel mense werk wat vir enige besigheid ‘n voorbeeld kan wees van wat goeie diens is. Ek en my vrou is in die ongelooflike posisie dat ons jaarliks ‘n gratis vakansie op een van Princess Cruises se luukse bote kan neem. Ons moet net sorg dat ons op die plek waar die reis begin uit eie sak betaal. Vir ‘n hele aantal jare gebruik ons Flight Centre as ons reisagent . Een van die dames by Stellenbosch Square kantoor naamlik Marga du Toit het meeste van ons vlugte die afgelope jare gerëel. Sy is altyd baie vriendelik en ‘n mens sien daarna uit om die kantoor te besoek. Al die dames wat daar werk laat jou onmiddelik tuis voel as jy daar instap.

As jy daar aankom word jy op jou van aangespreek – dit wil nogal gedoen wees want daar kom sekerlik honderde mense na die kantoor. Marga het altyd ‘n glimlag en ‘n kwinkslag om jou te verwelkom. Sy is ongelooflik professioneel en doen jou bespreking in ‘n japtrap. As sy self nie weet watter hotel die beste opsie is nie bel sy iemand wat wel kennis het van die betrokke stad waarheen jy vlieg. As jy terugkeer van jou vakansie word jy geskakel en wil sy in detail weet hoe die hotel was en of ons tevrede was met die diens. Met ons laaste toer na Suid Amerika het ons ongelukkig a.g.v omstandighede buite ons beheer die toer moes kanselleer. Marga was net so teleurgesteld as wat ons was en het agter haar toonbank opgestaan en ons ‘n drukkie kom gee uit meegevoel. Ons het so ‘n vriendskap opgebou oor die tyd dat die gebaar vir my net gewys het wat ‘n mooi persoonlikheid sy het. Marga het onmiddelik rëelings getref vir die terugbetaling van ons hotel in Buenos Aires en ook die vliegtuigkaartjies by SAL. Sy het ons ook gehelp met ons vertoë aan TIC met ons eis vir ‘n gekanselleerde vlug .

Ongelukkig was hulle soos meeste van die tipe versekeraars nie bereid om enigiets terug te betaal nie aangesien ons redes vir die kansellasie nie voldoen aan hulle voorgeskrewe redes . My rede naamlik – ‘a Traumatic Event within 14 days prior to departure” het hulle nie vir my verduidelik hoekom dit nie aanvaarbaar is nie. Ek het toe gevra dat hulle tenminste die R6150 wat ek vir die nuttelose polis betaal het terugbetaal – natuurlik het dit nie gebeur nie. Graag wil ek weereens u en die firma waarvoor julle werk bedank vir die diens wat julle lewer . Ons hoop om in die toekoms weer van julle uitstekende diens gebruik te kan maak." JCK Swanepoel



"My Husband and I would like to provide you with some feedback regarding one of your travel agents based at Campus Square branch Fifi Shashape. All our arrangements where finalised in 1 day after we had been struggling to get accommodation for Cape Town for our Anniversary. She went out of her way to help us even though she couldn't get us accommodation in cape town due to the Cape Argus cycling tour she managed to get us a beautiful accommodation in Ballito Bay flights everything was well organised. I had peace of mind and this lady made our flight experience and our anniversary an amazing one.

Her service was impeccable and she kept us updated at all times and she was very professional and always smiling which put my nerves at ease. I just want to say well done to her and she must keep it up. Will definitely use flight centre again and will advise friends and family to do the same. The day of my anniversary she sent an email congratulating us and I was speechless that she even remembered is definitely an asset to your company. Please maintain her. Your clients could use a friendly lady like her. we are both grateful to her and will be using your services in the near future. Thank you once again flight centre and Fifi Shashape " Gail Aphane



"I would like to commend one of your agent’s Nik Basting from Flight Centre Blue Route Cape Town. We booked a package to Thailand through Nik this week and I must say that his service was impeccable. He kept me updated and informed at all times and was friendly and professional at all times. I must admit that this is probably the best service I have ever had from a travel consultant. I am a seasoned traveller myself and have experience in this field, so I was very impressed with Nik. " Carol Catsaros



"Our company travels extensively throughout the country and internationally, generally bookings are made by various people and our personal contact with such transactions are limited. I had to book a flight for my daughter from Melbourne to SA, I received quotes from our internal staff but decided to look at comparative quotes.

I contacted your call centre on saturday the 25th and was astounded at the service, price and on going assistance I received. In fact I challenged my own company to provide similar communication. Rizia Kimmie is a true asset to your company, so much so that I have instructed our staff to ensure that they always look to Flight Center for pricing on all our travel arrangements. The energy, communication and assistance was just phenomenal and your company has gone from a personal indifferent attitude to top of my list.

I will be pushing your brand to all our companies across our group. It is clear that your brand of service meets everything we need in a service provider.

Amazed, astounded and satisfied, well done and please convey my message through to Rizia, she might have landed you a large contract with us.

I will get my office to contact Rizia to see how your company can assist us in flight bookings (and other services) going forward." Venn Cannon



"I'd like to provide some feedback on the excellent service provided by one of your travel agents, Sonja van Staden. My daughter, Nicole McIntyre, and her family booked a Christmas holiday through Flight Centre in June. They were fortunate to have Sonja as their agent.

All arrangements were finalised in June, and the complete package, including the flights, visas and the accommodation at DisneyWorld was paid for at that time. Imagine their shock on Sunday evening, 8th December, when SAA was unable to locate their ETA visas and prevented them from boarding their flight. (I am still staggered at the fact that an SAA employee who is presumably trained, was unable to find the visas on line, when I found them in two minutes when I returned home that evening, unfortunately too late to help my daughter and son-in-law who forlornly watched as the doors were closed and the plane took off without them.)

Sonja was so on the ball that she discovered something was wrong before 7:30 am on Monday morning, and immediately contacted my daughter to assess the situation. Sonja further managed the situation all the way through to finalisation, keeping tabs on the status and progress, despite having to handle other bookings simultaneously in a busy Flight Centre. My daughter and son-law had to pay for the outward bound flights again, and as a result of having to wait for transferred funds to be cleared, had to take off for Washington without a ticket for one of their children for the connecting flight. Can you imagine the anxiety this engendered? They would not have been able to take to the air if they had not had the confidence that Sonja was on top of the situation, and was liaising with SAA while they were in transit. Sonja managed to arrange the ticket for my grand-daughter after the family had landed in a snowy Washington on Tuesday. All the way through this trauma Sonja kept in touch via e-mail and sms with my daughter and myself to reassure us that she was actively managing the booking.

I cannot overstate the professionalism and compassion displayed by Sonja throughout this whole debacle. She definitely went the extra mile for my family, and did so professionally and skillfully. She saved the day and my family are now enjoying the wonderful holiday that they have been dreaming of for three years. Without Sonja's intervention, this could so easily have had a very unhappy ending." Anne Rodrigues



"I would like to bring to your attention the above named person. We have used Matthys on a number of occasions and he has always been extremely professional and through in his work.

On Wednesday 20 November, I received a telephone call from my son in the UK, who needed my help in a hurry. His wife had just given birth to a three month premature boy and they recently moved into a new house and had not yet unpacked.

I explained the situation to Matthys and asked him for his help, bearing in mind there was a shop full of people at the time.

We had my Mother over from the UK on holiday, so my wife could not come with me to England. Within minutes Matthys found me a return flight and sorted the paperwork out immediately, he was extremely helpful and very sympathetic. Before I knew it, I was at Cape Town airport and leaving for the UK in a very relaxed frame of mind.

I cannot thank him enough for his services and the professional way he handled the situation." Stuart Johnson



"I recently visited one of your newest stores within Cradlestone Mall on the West Rand in connection with purchasing a flight ticket for a business trip to Cape Town in January 2014.

It was however the first time I have used Flight Centre for my business travels, and I was highly surprised by warm and friendly welcome I received upon obtaining a quotation from Cornie van Dyk. It was not even 5 minutes later when I received an email notification with a quotation for the flights I requested via my iPad.

I was not only impressed with your rates and online packages, I was particularly impressed with your dedicated staff and customer service. As a Human Resource Manager working independently with Anglo American Platinum and Lonmin Platinum, it is one of my key function roles to recognize quality and professionalism within a working environment. I was definitely impressed with the service that was rendered and must commend you on your training of staff especially with Cornie van Dyk. She is definitely an asset towards any Flight Centre Branch, please look after her.

Cornie assisted with my flight arrangements and was processed in no time. I will definitely continue to make use of your services again in the very near future. I actually regret not making use of your services sooner.

All the best and have a great festive season!" D.L van den Berg



"Allow me the pleasure of informing you about the excellent service I recently received from Fionna Venter.

My wife and I decided to spend three weeks in Thailand. She would start her journey in South Africa and I would start mine in Algeria where I am currently employed on a contractual basis.

The proverbial paw-paw hit the fan when I failed to find seats available on specific flights and this was where Fionna stepped in to save the day. She left no stone unturned (even after hours) in her quest to secure the exact flights that we needed. She kept me up to date day and night and all of this in a very professional and friendly manner. We are both extremely grateful to Fionna and also her colleagues that lent a hand

Thank you so much." Pieter & Ann Botes



"Words can not describe how thankful I am that there are still people like Blanch Rigelnik from the Rosenpark, Beliville Branch in Cape Town.

I am a SA school teacher in Thailand. I needed to book a flight for my 16 year old daughter to come and visit me during December. I was dealing with a Travel Agent here in Thailand and the only flight he could get for me as all was booked out, was from Jhb to Nairobi and then to Bangkok.

Blanch had previously booked a flight for me to Thailand so I thought I would contact her again. At first she sent me 3 different options of flights, for my daughter to Thailand. They were great flights but it was way more expensive than the flight to Nairobi and unfortunately, after all she did I had to turn her down. But this Nairobi flight was bothering me and after a few days I contacted Blanch again. Once again poor Blanch was searching for a flight for me. The very next day I received and email from Blanch, she had found me a flight, with a stop over in Hong Kong instead of Nairobi. I was so happy.

I told the travel agent here about this flight and he contacted Blanch. Together the 2 of them sorted it out for me and within 3 days this flight was booked and paid.

Without Blanch Rigelnik, this would not have been possible. She went more than the extra mile to help me and I thank her from the bottom of my heart. Once a year I book a flight to Thailand, from now on I will only be making use of Blanch from Flight Center.

Thank you so much." Richelle Smith



"With todays technology it has almost become the norm when booking flights,accommodation, car rentals etc, to do so one-self over the internet as part of the holiday planning experience.

Because of life’s normal pressures I decided to make use of Flight Centre Sunninghill branch for the family's holiday to Australia in October, and UK /Europe in December and a short notice trip to George this weekend.

This is just to compliment all your staff at the branch for their friendly and professional attention. In particular Robyn Anderson who attended to all my bookings, seating and insurance requirements, I received regular feedback and advice from her both during office hours and in the evening long after your doors had been closed.

Thank you for the great service." Ronnie Fraser



"I almost never take the time to compliment on service received. I guess it’s just human nature to complain when something is bad, but keep quite when it is good. Well the service I received from the Rosebank branch this morning was superb! Charzanne Van der Walt assisted me and she was kind, welcoming, professional and knowledgeable. It was an absolute pleasure booking with her. Keep up the good work." Wouter Bothma



"I have nothing but good things to say about Flight Centre! Michael…your service for my Scotland and Durban trips were nothing short of brilliant. You have certainly secured me as a client, and any referrals I may give out for travel requirements to my network! The thing that really blew me away was the fact you called me upon my arrival back in SA to ensure all was good with the trip. I was driving in the car back from the airport…that was service I did not expect! Thank you." Campbell Graham



"I have booked a Trafalgar tour to Britain starting on 13 September 2013. I started the procedures in January and dealt with Leanne Fairley at your Greenacres office in Port Elizabeth. I travel quite regularly and have dealt with many different travel agencies over the years, but this is the first time that I used Flight Centre.

I just want to complement you with the service I received from Leanne. She is competent, always willing to help and very friendly. I'm very impressed with her knowledge and have complete confidence in all the arrangements she has made on my behalf. I most certainly will make use of your services in future provided you can keep Leanne!" Pieter Coetzee



"I would like to thank Amy Thomas for arranging a WONDERFUL holiday for my now fiancée and me to Thailand.

From the time I asked Amy about your 7 day special to Phuket she was most helpful. First, I wanted to add two days in Bangkok. Amy suggested Siam@Siam Design Hotel which was everything it promised on the web. I asked Amy to get the hotel to arrange something for Mikki(my fiancée) on the day we arrived (13th July) as this was her birthday. The hotel arranged a beautiful cake with the words Happy Birthday expertly piped onto the plate – at no charge!!!!!

I then asked if Amy could recommend an alternative hotel to The Old Phuket and she came up with a special for Mom Tri’s Villa Royale. What an experience. I have stayed in many five star hotels around the world but I have never experienced an hotel like Mom Tri’s. We had an ocean view suite with a well-equipped lounge, couch on the verandah and the widest bed I have ever seen. The bathroom had a separate bath and shower. The hotel gave us a complimentary dinner and spa treatment on top of this. Every night the bed was turned down and was covered with orchids as well as the standard chocolates. On some evenings there were even long stemmed roses. Every afternoon there was a Thai treat..macaroons, cake etc.

The World Travel Service was responsible for the transfers between airports and hotels these were seamless and well organised. They also provided a representative at each of the hotels to assist us with anything we may require as well as tours. The tours we booked through Rio in Bangkok and Ting in Phuket were great. In fact Mikki and I got engaged on one of the tours.

We really enjoyed our holiday and I would like to express our sincere thanks to Flight Centre (and particularly Amy)for arranging the best holiday we have ever had!" Rob Fry



"This is a short note to point out the exceptional service provided by Zay Ferguson at your Bedford Centre branch. The French air controller´s strike last week caused a 24 hour delay in my departure from Marrakech, and ensured that I missed my connecting flight home.

While teetering on the brink of mental and physical exhaustion, with the uncertainty of how and when I´d get back to Johannesburg, it was an enormous relief to have Zay step in and negotiate my passage home. By all accounts it took over three hours of telephone calls between the two airlines involved, but she managed to secure me a seat without incurring any additional costs.

While I can´t begin to express my gratitude for the level of commitment and competence displayed on my behalf, I do hope this letter serves as suitable acknowledgement of all her efforts." Caroline Hope



"I felt I had to send this email onto you as Samantha has been so helpful and accommodating towards us in a very, very stressful time for us. Our daughter of 10 months got very ill prior to departing Istanbul for Johannesburg and subsequently we could not make the return flight home. We were stranded in a foreign country and Samantha was so efficient and helpful in trying to find us solutions to flights home.

Customer service is often lacking in South Africa and I am very happy to say our experience in dealing with her has been a pleasure. We will definitely be booking all future flights through her." Bronwyn Crafford



"I'm dropping you a mail to inform you of the impeccable service I received from Bianca Lang at your Eastgate Branch yesterday. I've dealt with Bianca before and she was great, however yesterday she out did herself and within an hour had sorted out my dilemma.

She´s an absolute asset to your business and I felt the need that you were made aware of her above the norm level of service."Jose



"The moment you start speaking to Claire you can already feel the smile. That in itself makes it a pleasure. I deal with people all day, but dealing with Claire is an absolute delight. Her professionalism, her turnaround times with feedback, and her patience.

All my future travels for company and personal is going to Claire. Thank you!" Reemila Pillay



"My wife and I would like to congratulate Ms Nadia Radcliffe, from your Hemmingways Branch of Flight Centre, East London, for being the best Travel Expert that we have ever come across in our many years of travel.

After much advising and discussions, Nadia booked a Contiki tour to Europe for my son, Thashen, who left with Etihad for Amsterdam on 28 June 2013. He was excited as he was looking forward to his 21st birthday present!

My son arrived in Amsterdam on Friday, 28th without his luggage, which contained all his clothes and travel items! From the time that we informed Nadia of the incident, she showed tremendous empathy and understanding for his situation. This immediately galvanized her into action and she tirelessly contacted the airlines and baggage handling departments along the route, to try to determine when the bag would be delivered to my son.

Nadia contacted us many times each day, to inform us of progress and to enquire if we had made progress in determining the status of the bag. She also advised on buying clothes and toiletries in the mean time.

The bag was eventually sent to Tepel Airport in Berlin and my son took a taxi from his hotel to fetch it. He was finally re-united with his bag at about 21h00 on Tuesday night, almost exactly the same time that Nadia called to enquire about the status.

Flight Center is privileged to have a very professional yet extremely caring Nadia to represent your company and we are truly richer for having met and interacted with her. We want to wish Nadia well in her career and know that she will climb to the very top in her chosen field. Nadia is assured of doing all the travel arrangements for our family. We have also advised all our friends of her excellent service and encourage them to visit her." Dayalan and Tammy Padayachy



"I have started using Flight Centre to book my holidays since 2010. Now I have extended it to the rest of the family and all my friends, as well as co-workers. Jaclyn Kuijken has been my agent from the start and she has booked the most amazing holidays for me ever since.

I am very specific about the type of holidays I want and budget, I go to as many details as possible as I do not compromise in with my holidays in anyway... It has to be the way I plan and see it. Jaclyn, in these 3 years has never failed to understand my vision and my wishes, as well as fantasies.

I always do my own research as well, therefore, I am fully aware of the amazing deals and packages I have been getting from Flight Centre. Your prices have indeed been unbeatable. I thank Jaclyn for all the patience and attention in understanding and attending to our needs and always being such a great sport, promptly attending to our requests.

I am from Angola and don't believe I would use any other agency than Flight Centre Pinetown and Jaclyn. Thank you Jaclyn and thank you Flight Centre for the great service provided to us. You are certainly Unbeatable!!" Cynthia Van-Dunem



"I would like to thank you most sincerely for your unwavering support and excellent service throughout the past few weeks.

Trying to arrange travel for my elderly mother and her caregiver from overseas could have been an impossible task, but with you at the helm, even when we needed to make a cancellation and changes, things ran smoothly and you kept me constantly updated.

I am especially grateful for your personal touch. You showed great concern for our unusual situation, an elderly, unwell lady and a care-giver inexperienced in travel. I am sure your days are extremely hectic at work, but you always kept me informed and reassured that all would be well. You also went out of your way in successfully applying for a refund for the cancelled ticket. You showed great kindness and understanding towards both passengers.

As far as I am concerned you are a great asset to Flight Centre. I will certainly pop in when I am next home. I would like to meet you and will certain not hesitate to call you should I need assistance with future flight and holiday arrangements." Joanna Brown



Flight Centre