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Airline Failure Protection

At Flight Centre, we know the last thing you want to think about when you're packing for your dream holiday, is the thought of getting stranded abroad or having your holiday cancelled and you being left out of pocket.

That's why it’s reassuring to know that when you book international flights with Flight Centre we have your best interests in mind. When you book an international flight with Flight Centre we offer you Airline Failure Protection If a scheduled airline you booked with us ceases operations because of insolvency or bankruptcy, we will cover the cost as follows:

If you are abroad, the cost of an alternative supplier will be covered for that leg of your itinerary If you are yet to travel we provide you with either a full refund or we will find you an alternative to the value of the initial ticket cost.

If you are yet to travel will find you an alternative to the value of the initial ticket cost, or we will provide you with a full refund.

Terms & Conditions


Includes:
Financial failure of international flights on scheduled airlines that are registered in South Africa

Excludes:

  • Domestic flights
  • Low cost carriers
  • Any sectors for any trip where payment has not been received in full for the booking
  • Losses arising directly or indirectly for existing or publicly declared financial failure or collapse of an airline on or before the date the trip is booked
  • Losses arising from tickets purchased subsequent to the airline registering Bankruptcy Chartered flights.
  • Any airline on a Flight Centre South Africa disclaimer
  • Losses arising where indemnity has been signed

Please note:

  • Protection is only applicable in respect of the costs relating to scheduled air flights (excludes ALL pre-booked tours or land arrangements)
  • Protection does not apply if a Scheduled Airline is taken over or forms part of a merger by another airline.
  • Airline failure is defined as the insolvency of an airline or bankruptcy, not the cancellation of flights for any other reason, however, we will endeavour to assist you in finding alternatives with the airline concerned

Application Procedure:
  • Contact your consultant for an Airline Failure Application Form
  • We will require you to submit your original airline tickets together with proof of payment to your Travel Consultant.
  • Alternatively, if you are abroad, contact the store directly or use the emergency telephone number (the after-hours service number).
  • NOTE: if you are abroad, you will still need to contact the store directly or use the emergency telephone number (the after-hours service number)
  • Please note that your claim does need to be submitted within 14 (fourteen) days from becoming aware of the financial failure of the airline or within 14 (fourteen) days from date of supposed travel (whichever comes first)
  • Emails will not be deemed to be delivered unless a reply email from the Travel Consultant is received by the Customer (automated responses do not apply).

For more information call Flight Centre on 0877 40 500 or click here to enquire



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